Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabel Serna

San Antonio

Summary

Aiming to leverage skills in a challenging role that fosters professional growth and development. Focused on contributing to organizational success while pursuing continuous learning opportunities.

Overview

13
13
years of professional experience

Work History

Eligibility Support Customer Care Rep

Maximus
09.2023 - Current
  • Managed high-stress situations effectively while maintaining professionalism during conflicts.
  • Responded to customer inquiries swiftly, ensuring accurate information dissemination.
  • Enhanced customer satisfaction by addressing concerns promptly and providing informed solutions.
  • Collaborated with team members to enhance service delivery processes.
  • Maintained comprehensive records of customer interactions for future reference.
  • Negotiated solutions with dissatisfied customers, transforming negative feedback into positive testimonials.
  • Assisted customers in navigating the website, improving overall user experience.
  • Exceeded performance metrics consistently, recognized as a top performer within the team.

Gen Labor/Helper

Gamez Quality Carpentry
01.2017 - 01.2023
  • Executed installation of baseboards and window seals to enhance finish quality.
  • Conducted debris removal from carpentry and construction tasks to maintain safety standards.
  • Ensured efficient loading and unloading of tools during material transportation.

General Laborer

Reliable Staffing Agency
02.2013 - 06.2013
  • Restocked inventory and created product barcodes and labels for Walmart as a stocker.
  • Maintained cleanliness and readiness of hotel rooms at Staybridge Inn & Suites.
  • Executed various responsibilities based on assigned roles at Reliable Staffing.
  • Ensured timely restocking of necessary supplies to meet operational demands.

Customer Service Rep

Pizza Hut
06.2012 - 12.2012
  • Executed installation of baseboards and window seals to enhance finish quality.
  • Conducted debris removal from carpentry and construction tasks to maintain safety standards.
  • Ensured efficient loading and unloading of tools during material transportation.

Education

GED -

TX Education Agency
TX
05.2012

Skills

  • Communication skills
  • Problem solving
  • Critical thinking
  • Customer service
  • Organizational skills
  • Adaptability
  • Patience in customer interactions
  • Initiative in leadership
  • Peer support and collaboration
  • Task management
  • Multi tasking abilities
  • Service excellence
  • Customer empathy
  • Collaborative support for peers

Languages

Spanish
Limited Working
English
Full Professional

Timeline

Eligibility Support Customer Care Rep

Maximus
09.2023 - Current

Gen Labor/Helper

Gamez Quality Carpentry
01.2017 - 01.2023

General Laborer

Reliable Staffing Agency
02.2013 - 06.2013

Customer Service Rep

Pizza Hut
06.2012 - 12.2012

GED -

TX Education Agency

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