Isabel Sharp

As Operations Manager, I lead team development to consistently deliver exceptional customer experiences. I take full ownership of keeping a clean, welcoming, and experience-driven environment, while consistently meeting or exceeding monthly performance metrics, including beverage and apparel sales. Maintaining positive relationships with members and team members, providing a safe and uplifting environment.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Reduced turnaround time for project completion through effective resource allocation and team management.

• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Improved communication within the team through regular meetings, updates, and open channels of communication.
• Coordinated with Management team in different operational issues and engagement activities.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and took in coaching from management team with patience and direction.

• Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
• Managed member issues and enhanced satisfaction by matching optimal solutions to individual member needs, working with in club management team.
• Assisted members with inquiries, resolving issues promptly for improved member retention.
• Maintained high customer satisfaction standards to meet and exceed gym friendliness, gym club cleanliness, and positive member experiences.

• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Completed store opening and closing procedures and balanced tills. Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Streamlined inventory management processes to reduce waste and increase profitability.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.