Isabel Soto
San Antonio,TX
Summary
Punctual and honest Supervisor with solid background in friendly environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Also, a Results-focused Supervisor who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in being friendly.
Overview
5
5
years of professional experience
Work History
Cashier
Whataburger Restaurants L&c
San Antonio, TX
11.2022 - Current
- Processed refunds and exchanges in accordance with company policy.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
Supervisor
Six Flags Fiesta Texas
San Antonio, TX
03.2018 - 02.2021
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated employee performance and coached and trained to improve weak areas.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored workflow to improve employee time management and increase productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Education
Bachelor of Arts - Education
St. Mary's University
San Antonio, TX05.2026
High School Diploma -
William Howard Taft High Schhol
San Antonio, TX05.2022
Skills
- Issue Resolution
- Guest Inquiries
- Till Counting
- Identification Checks
Timeline
Cashier
Whataburger Restaurants L&c
11.2022 - Current
Supervisor
Six Flags Fiesta Texas
03.2018 - 02.2021
Bachelor of Arts - Education
St. Mary's University
High School Diploma -
William Howard Taft High Schhol