Summary
Overview
Work History
Education
Skills
Othercourses
Timeline
Generic

Isabel Soto

Marietta,GA

Summary

Enthusiastic Customer Services Specialist with more than 23 years of experience in customer service. Seeking position with successful team-oriented organization and room for advancement.

Overview

31
31
years of professional experience

Work History

Customer Service Rep 1

Smyrna Public Health Center
Smyrna, GA
02.2023 - Current
  • Greet and serve the public seeking medical services
  • Assisting patients scheduling appointments, checking them in and out, collecting payments, posting and balancing daily reconciliations
  • Enter confidential patient information into VHN system, utilize Immunization Schedules and GRITS system and other programs of Adult Health and Child Health Services as required
  • Maintains filing and record-keeping systems by ordering medical files, scanning putting files together, sorting, filing, maintaining supplies and ordering medical and office supplies.

Sales Representative/Cashier/ Store Attendant

Ross Tool and Fastener Inc.
Smyrna, GA
05.2021 - 07.2022
  • Greeting customers and offering assistance
  • Informing customers about sales and making important sales
  • Operating the cash register, handling cash and credit/debit transactions
  • Stocking, pricing and checking merchandise.

Program Associate/Customer Service Specialist/ Call center Representative

Department of Georgia Public Health
Atlanta, GA
03.2002 - 02.2015
  • Examine evidence for processing applications to create/correct new birth and death certificates filed by different procedures described in the Georgia Code 31-10-23 and DHR Regulations 290-1-3 in the Customer Service Unit
  • Interpreter Spanish/English and English/Spanish at the front counter
  • Operate the cash register, collect payments by cash and credit/debit cards; balancing daily reconciliations
  • Search and issued birth, death, marriages and report of divorces certificates throughout different computer systems and search devices
  • Notarize affidavits and different forms that are required to complete legal procedures
  • At the call Center
  • Managed high call volume with tact and professionalism
  • Acted professionally and patiently when addressing upset customer feedback
  • Gather and verify all required customer information for tracking purposes.

Customer Service Representative

RAPID LINK
Marietta, GA
02.2000 - 02.2002
  • Assist customers with prepaid calling cards through the telephone and issues credit on the cards when needed.

Front Desk Sales Associate

RESIDENCE INN HOTEL
Smyrna, GA
07.1998 - 01.2000
  • Checking in - out guests, assisted guests by telephone and at the front desk, made different reports, handled money, sold rooms at the best rates.

English Teacher

AMAI
Mexico City, Mexico
01.1994 - 01.1998
  • Taught Basic English, Grammar, writing, listening, and conversation at the beginning and intermediate levels in Executive classes.

Education

Computer classes, English business classes. -

CHATTAHOOCHEE TECH
Marietta, GA

English Development Skills, Advanced Conversations in English. -

IRVINE VALLEY COLLAGE
Irvine, CA

Teacher's Course -

INTERPRETERS AND TRANSLATORS INSTITUTE
Mexico City

Intensive Course of English -

ENEP ACATLAN
Acatlan, Mexico

Skills

  • Bilingual (English/Spanish)
  • Ability to work independently with minimal supervision
  • Collaborative team player
  • Goal oriented and self-motivated professional with 23 years of customer service
  • Outstanding communication and organizational skills
  • Highly disciplined
  • Strong drive to help others
  • Filing
  • Appointment Scheduling

Othercourses

  • DHR Comprehensive Interpreter Training Course including Written and Oral Proficiency Exams.
  • Notary Public

Timeline

Customer Service Rep 1

Smyrna Public Health Center
02.2023 - Current

Sales Representative/Cashier/ Store Attendant

Ross Tool and Fastener Inc.
05.2021 - 07.2022

Program Associate/Customer Service Specialist/ Call center Representative

Department of Georgia Public Health
03.2002 - 02.2015

Customer Service Representative

RAPID LINK
02.2000 - 02.2002

Front Desk Sales Associate

RESIDENCE INN HOTEL
07.1998 - 01.2000

English Teacher

AMAI
01.1994 - 01.1998

Computer classes, English business classes. -

CHATTAHOOCHEE TECH

English Development Skills, Advanced Conversations in English. -

IRVINE VALLEY COLLAGE

Teacher's Course -

INTERPRETERS AND TRANSLATORS INSTITUTE

Intensive Course of English -

ENEP ACATLAN

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Isabel Soto