Isabel Westphal
North Andover,MA
Summary
Dynamic and engaging professional with proven expertise in customer service and POS system proficiency, honed at KRC Management and Dunkin' Donuts. Excelled in training team members and enhancing customer satisfaction through exceptional service and efficient time management. Demonstrated ability to improve operational efficiency and foster a positive dining and shopping experience. I have also had great experience dealing with children due to the fact that I have been babysitting since I was 11 years old! My combination of customer service, and taking care of children presents itself in my schoolwork.
Overview
4
4
years of professional experience
Work History
Hostess/Server Trainer
KRC Management
05.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier/Lead Barista
Dunkin' Donuts
10.2020 - 05.2022
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
Education
Psychology
Salve Regina University
Newport, RI05-2026
Skills
- Customer service
- Effective time management
- End-of-day reporting
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Team member training
- POS system proficiency
- Customer service expertise
Timeline
Hostess/Server Trainer
KRC Management
05.2023 - 08.2024
Cashier/Lead Barista
Dunkin' Donuts
10.2020 - 05.2022
Psychology
Salve Regina University