Mariana Villeda
Harlingen,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Hostess, Server, Server Certified Trainer
The Olive Garden
01.2022 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Team Member
Chick-Fil-A Restaurant
07.2021 - 01.2022
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Learned all required tasks quickly to maximize performance.
Team Member
KFC Restaurant
07.2020 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Science - Integrated Health Sciences
The University of The Rio Grande Valley
Brownsville, TX05.2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Interactive communication skills
- Guest Relations
- Flexible and Adaptable
- Reliable and Trustworthy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess, Server, Server Certified Trainer
The Olive Garden
01.2022 - Current
Team Member
Chick-Fil-A Restaurant
07.2021 - 01.2022
Team Member
KFC Restaurant
07.2020 - 03.2021
Bachelor of Science - Integrated Health Sciences
The University of The Rio Grande Valley
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