Jocelyn Edmisten
Batavia
Summary
Childcare professional with extensive experience in leading childcare operations and enhancing educational programs. Proven track record of collaborating with teams to achieve program goals and adapting to dynamic environments. Utilizes effective communication and empathy to foster trust and development. Knowledge of early childhood development principles and track record of successfully managing diverse needs in childcare setting.
Overview
12
12
years of professional experience
Work History
Server Professional/Server/To-Go/Hostess/Certified Trainer
Longhorn Steakhouse
07.2019 - Current
- Supported team members by assisting with training on customer service protocols and procedures.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained to adapt to certain responsibilities when switching between shift roles.
Manager/Receptionist
Benzie Salon
02.2023 - 09.2023
- Developed communication strategies to improve client interactions and satisfaction levels.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Teacher's Aide
Williamsburg Middle/High School
08.2019 - 05.2021
- Established positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
- Communicated regularly with parents regarding children's progress and needs.
- Coordinated schedules and transportation for students.
- Developed engaging educational activities to foster learning and creativity.
- Built positive and nurturing environments to support child social and emotional growth.
Daycare Volunteer
Solid Rock South Church
01.2014 - 12.2019
- Assisted with daily care routines, ensuring children's safety and well-being.
- Collaborated with staff to implement age-appropriate curriculum activities.
- Adapted quickly to changing environments, responding to children's needs efficiently.
- Monitored child behavior, addressing conflicts and promoting positive interactions among peers.
- Developed strong relationships with each child under my care, building trust while providing emotional support as needed.
- Provided one-on-one attention to children with special needs, ensuring their comfort and participation in all activities.
- Aided in the implementation of transition periods between various daily activities, reducing anxiety for young children who struggled with change or separation from caregivers.
- Assisted during meal times, ensuring that children received proper nutrition while adhering to dietary restrictions or allergies.
Education
CPR Certification -
University of Cincinnati
Blue Ash, OHHigh School Diploma -
Williamsburg Middle/High School
Williamsburg, OH05-2021
Skills
- Childcare
- Patience and empathy
- Reliability and punctuality
- Data entry
- Time management
- Leadership
- Hospitality service expertise
Timeline
Manager/Receptionist
Benzie Salon
02.2023 - 09.2023
Teacher's Aide
Williamsburg Middle/High School
08.2019 - 05.2021
Server Professional/Server/To-Go/Hostess/Certified Trainer
Longhorn Steakhouse
07.2019 - Current
Daycare Volunteer
Solid Rock South Church
01.2014 - 12.2019
CPR Certification -
University of Cincinnati
High School Diploma -
Williamsburg Middle/High School
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