Isabel Zamora
Riverside,CA
Summary
Skilled Program Counselor with strong background helping mental health clients overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills.
Overview
6
6
years of professional experience
Work History
Program counselor
Riverside Behavioral Healthcare Center
11.2023 - 01.2024
- Responsible for counseling 15 assigned clients daily, and as needed
- Facilitated individual and group therapy sessions
- Assisted with client program oversight by ensuring groups start and finish on time and that clients maintain compliance with group attendance and expectations
- Monitored and documented behaviors and progress throughout the treatment plan while maintaining confidentiality
- Met expected client care hours (productivity expectation is 25 client care hours per week for 15 patients)
- Collaborated on intervention plans with other mental health specialists, doctors, nurses, and social workers
- Identified and prevented behaviors that impede recovery.
Library Associate 2
Louis Robidoux Library, Library Systems and Services
10.2021 - 01.2023
- Developed and facilitated stimulating, fun interactive learning activities for children ages 6-12
- Circulation desk duties including customer service and assisting patrons with computer usage and book questions
- Disseminated information pertaining to our programs through posting of flyers, online advertising and in person interaction
- Set-up and assisted with presentations and outreach engagements
- Book repair and processing
- Hired by the literacy department within the same library.
Circulation Desk
Riverside Community College, Library
04.2018 - 03.2020
- Assisted patrons with check-in and check-out procedures, searching the catalog, and sorted library materials using the Library of Congress call number classification system
- Assisted in inventory, scanning and archive projects
- Assisted training new hires in desk functions and floor functions
- Oversaw the department as needed
- Performed data entry, using Excel for updating and maintaining interlibrary loan records.
Education
Bachelor of Arts in Psychology -
California State University of San Bernardino
07.2024
A.A. in Psychology -
Riverside Community College
06.2020
A.A in Social and Behavioral studies -
Riverside Community College
06.2020
Certificate in Early Childhood education -
Riverside Community College
06.2019
Skills
- Customer service with extensive public contact in a culturally-diverse environment
- General library operating principles; standard library practices; circulation procedures and techniques of effectively dealing with the public
- Microsoft programs such as Word, Outlook and PowerPoint
- Substance Abuse Knowledge
- Mental Health Support
- Multicultural Competence
- Youth Mentoring
- Individual Counseling
- Empathy Development
- Workshop Facilitation
- HIPAA
- Care Planning
- Crisis Intervention
- Suicide Prevention
- Behavior monitoring
Timeline
Program counselor
Riverside Behavioral Healthcare Center
11.2023 - 01.2024
Library Associate 2
Louis Robidoux Library, Library Systems and Services
10.2021 - 01.2023
Circulation Desk
Riverside Community College, Library
04.2018 - 03.2020
Bachelor of Arts in Psychology -
California State University of San Bernardino
A.A. in Psychology -
Riverside Community College
A.A in Social and Behavioral studies -
Riverside Community College
Certificate in Early Childhood education -
Riverside Community College
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