Isabela Barrera

• As a Customer Service Representative, I am responsible for stocking, rotating, and organizing products while maintaining inventory control, sanitation, and customer service standards. I assist with inventory management, preparing merchandise displays, and ensuring product freshness by checking for expired or damaged items. I give superior customer service by assisting customers with product selections, locating merchandise, and using suggestive selling techniques. Additional experience in beauty, drugstore/general merchandise, grocery, and Texas Backyard (outdoor products), based on department-specific needs.

As a Personal Shopper, I achieved timely fulfillment of online orders by efficiently selecting merchandise from sales floor, optimized sorting and unloading processes for selected items into holding areas, enhanced order accuracy through proficient use of digital tools for item selection, improved customer experience by effectively managing product availability decisions, provided high-quality customer service, ensured proper inventory management by returning excess or unwanted items to designated locations, strengthened communication with department managers for swift product location, and contributed to e-store operations by performing designated tasks as needed.

As a team leader, I led the team in daily operations, ensuring efficient service delivery and high customer satisfaction. I trained and mentored new staff, fostering a collaborative work environment. I implemented inventory management protocols to reduce waste and improve stock accuracy.