Isabela Flores
Bay Shore
Summary
Dynamic professional with proven expertise in staff supervision and exceptional customer support, honed at Comprehensive MRI of New York. Excelled in streamlining operations, enhancing staff performance, and fostering strong insurance relations. Proficient in Microsoft Office and Google Suite, demonstrating a keen ability to manage data and improve office efficiency.
Overview
6
6
years of professional experience
Work History
Front Office Supervisor
Comprehensive MRI of New York
10.2022 - Current
- Coordinated communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Established strong relationships with insurance companies to expedite claim processing and resolve billing issues efficiently.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
Lead Support Staff Member
European Wax Center
07.2019 - 01.2021
- Developed and implemented training programs to increase employee skill sets and overall performance.
- Provided ongoing support during times of change management through effective coaching techniques that fostered resilience in coping with transitions.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Assisted customers with navigating company website and placing orders.
- Upsold relevant products and services to increase revenue and drive customer loyalty.
Education
Bachelor of Science - Industrial And Organizational Psychology
Farmingdale State
Farmingdale, NY05-2022
Skills
- Skilled in:
- Administrative tasks
- Staff supervision
Google Suite (Sheets, Slides, Docs)
Microsoft Office (Excel, Powerpoint)
Canva
- Data entry
- Scheduling and calendar management
- Front desk operations
- Exceptional customer support
- Records management
Timeline
Front Office Supervisor
Comprehensive MRI of New York
10.2022 - Current
Lead Support Staff Member
European Wax Center
07.2019 - 01.2021
Bachelor of Science - Industrial And Organizational Psychology
Farmingdale State
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