Microsoft
Wendy Grimaldo
Receptionist
Plano,TX
Summary
Outgoing Admissions Coordinator with knowledge of HMO's, Medicaid and Medicare. Over 1 years of experience in the admissions coordination field. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Language
Work History
Receptionist
Life Care Center Of Plano
Plano, Texas
09.2020 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Provided clerical support to company employees by copying, faxing and filing documents.
Admissions Assistant
Life Care Center Of Plano
Plamo, Tx
03.2020 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
- Assisted in patient admission process based on federal and state laws.
- Worked with Bossiness Office Manager and Clinical Liaison to develop and implement admissions policies.
- Completed preliminary paperwork for incoming and outgoing patients.
- Collected, sorted and reviewed marketing information and produced timely corporate reports.
Sales Associate
Steel Ussiness Solutions
Dallas , Texas
08.2020 - 09.2021
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Completed job documentation and conveyed final report to field technician.
Activities Assistant
Mustang Creek Estates
Allen, Texas
04.2020 - 08.2020
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment and other special events.
- Evaluated supplies and requested purchases to meet activity plans.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Activities Assistant
Life Care Center Of Plano
Plano, Texas
02.2019 - 01.2020
- Provided respectful mobility assistance to individuals needing extra support.
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Coordinated and led activities for both small and large groups.
Education
High School Diploma -
Allen High School
Allen, TX 08.2016 - 05.2019
Associate of Arts -
Collin County Community College District
Plano, TX 08.2019 - Current
Skills
Data verification
Telephone etiquette
Inbound and outbound calls
Multitasking abilities
Knowledge of financial
Software
Exel
Timeline
Receptionist
Life Care Center Of Plano
09.2020 - Current
Sales Associate
Steel Ussiness Solutions
08.2020 - 09.2021
Activities Assistant
Mustang Creek Estates
04.2020 - 08.2020
Admissions Assistant
Life Care Center Of Plano
03.2020 - Current
Associate of Arts -
Collin County Community College District
08.2019 - Current
Activities Assistant
Life Care Center Of Plano
02.2019 - 01.2020
High School Diploma -
Allen High School
08.2016 - 05.2019