Isabell Mascarenas

-Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
-Trained new staff on menu items, service standards, and
operational procedures.
-Implemented feedback mechanisms to assess and improve service quality regularly.
-Coordinated special events, ensuring seamless execution from setup to service completion.
-Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
-Served food and beverages promptly with focused attention to customer needs.
-Cultivated warm relationships with regular customers.
-Maintained relationships with members and kept track of names and drinks enjoyed.
-Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
-Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
-Explained menu items and suggested appropriate options for food allergy concerns.
-Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• This being an upscale restaurant I have learned a lot about professionalism in the workplace.
• I have developed tricks to make people feel seen and special working here.
• I am in charge of caring for our guests and making them feel comfortable.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• We have a seasonal menu and our menu is always changing so making sure I stay up to date on that is very important, this requires me to have knowledge of different foods and cultures.

• Responsible for developing employees and making sure that they were doing an efficient job and understanding every concept that we come across.
• Made sure things run smoothly with clients and that they are satisfied with the resort.
• Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
• Handled dogs and cats, including dangerous or temperamental animals. I had to be very specific with my questions to their parents to ensure their exact needs were met as they can't communicate with me themselves.
• Coordinated pet care services with other departments as needed to ensure seamless experiences for clients.
• Ensured adherence to company policies, maintaining accurate records of pet care activities and client communications.
• Handled client concerns professionally, resolving issues promptly to maintain high levels of satisfaction.
• Developed strong relationships with clients through exceptional customer service, fostering trust and loyalty.
• Delegated tasks properly after understanding each employees abilities and getting to know their needs to ensure a proper schedule.
• Enhanced pet safety by implementing strict hygiene protocols and regularly monitoring facility cleanliness.

• Made drinks that people requested while serving them food.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Demonstrated that I was a fast and efficient learner with a wide range of knowledge about cocktails, the food I was serving and interpersonal connectivity.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.

• I was a hostess here and knew that I really enjoyed working in the restaurant industry after the first couple of weeks that I worked here
• It is challenging work that taught me so much about life
• My job here included using a pos system to seat guests, welcoming guests into the restaurant, bussing tables, and working in a fast paced environment.