Isabell Mascarenas
Round Rock,TX
Summary
Dependable Server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Bringing skills in order management, payment processing and upselling. Staying current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server
The Oasis On Lake Travis
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Oasthouse Kitchen + Bar
02.2023 - Current
- This being an upscale restaurant I have learned a lot about professionalism in the workplace.
- I have developed tricks to make people feel seen and special working here.
- I am in charge of caring for our guests and making them feel comfortable.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- We have a seasonal menu and our menu is always changing so making sure I stay up to date on that is very important, this requires me to have knowledge of different foods and cultures.
Resort Supervisor
Pet Paradise
07.2022 - 02.2023
- I was also responsible for developing employees and making sure that they are doing an efficient job and understanding every concept that we come across.
- Made sure things run smoothly with clients and that they are satisfied with the resort.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Handled dogs and cats, including dangerous or temperamental animals. I had to be very specific with my questions to their parents to ensure their exact needs were met as they can't communicate with me themselves.
- Coordinated pet care services with other departments as needed to ensure seamless experiences for clients.
- Ensured adherence to company policies, maintaining accurate records of pet care activities and client communications.
- Handled client concerns professionally, resolving issues promptly to maintain high levels of satisfaction.
- Developed strong relationships with clients through exceptional customer service, fostering trust and loyalty.
- Delegated tasks properly after understanding each employees abilities and getting to know their needs to ensure a proper schedule.
- Enhanced pet safety by implementing strict hygiene protocols and regularly monitoring facility cleanliness.
Bartender/Server
Olive Garden
08.2021 - 11.2022
- Made drinks that people requested while serving them food.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Demonstrated that I was a fast and efficient learner with a wide range of knowledge about cocktails, the food I was serving and interpersonal connectivity.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Host/Server
Cracker Barrel
09.2019 - 03.2020
- I was a hostess here and knew that I really enjoyed working in the restaurant industry after the first couple of weeks that I worked here
- It is challenging work that taught me so much about life
- My job here included using a pos system to seat guests, welcoming guests into the restaurant, bussing tables, and working in a fast paced environment.
Education
High School Diploma -
Belton High School
Belton, TX06.2022
Skills
- Communication
- Time Management
- Leadership
- Problem Solving
- Interpersonal Skills
- Attention to Detail
- Organization
- Professionalism
- Customer Service
- Critical Thinking
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Multitasking
- Memory retention
Timeline
Server
The Oasis On Lake Travis
03.2024 - Current
Server
Oasthouse Kitchen + Bar
02.2023 - Current
Resort Supervisor
Pet Paradise
07.2022 - 02.2023
Bartender/Server
Olive Garden
08.2021 - 11.2022
Host/Server
Cracker Barrel
09.2019 - 03.2020
High School Diploma -
Belton High School
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