Summary
Overview
Work History
Education
Skills
Timeline
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Megan Douglas

College Station,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Head Host

The Oasis On Lake Travis
Austin, Texas
06.2019 - 07.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Team Member

Tropical Smoothie Cafe
Cedar Park, Texas
09.2018 - 01.2019
  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.

Education

Psychology

Texas A&M University
College Station, TX
05.2025

Skills

  • Multi-Line Telephone Systems
  • Hospitality Management
  • Customer Engagement
  • Team Player
  • Front of House Management
  • Customer Satisfaction

Timeline

Head Host

The Oasis On Lake Travis
06.2019 - 07.2021

Team Member

Tropical Smoothie Cafe
09.2018 - 01.2019

Psychology

Texas A&M University

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Megan Douglas