Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Karen Wood

BRANT LAKE,NY

Summary

Driven by a results-focused approach, I leveraged my customer service and POS software expertise at Renaissance Dining Group to enhance guest satisfaction and streamline operations. Adept in team collaboration and multitasking, I significantly improved service efficiency, contributing to a positive work environment and fostering customer loyalty through attentive and efficient service.

Overview

26
26
years of professional experience

Work History

Host/ Busser

Renaissance Dining Group
08.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Cashier

Tops Friendly Markets
02.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Cashier/sales Associate

Walmart
05.2018 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Business Manager

Forest Lake Camp
06.1998 - 09.2008
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Established new revenue streams through targeted marketing initiatives and product diversification efforts.

Education

High School Diploma -

North Warren Central School
Chestertown, NY
06.1994

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Adaptable to change
  • Detail Oriented
  • Professional Appearance
  • POS Software
  • Server Support
  • Telephone reception
  • Guest Relations
  • Reservations
  • Effective Multitasking
  • Greeting guests
  • Phone Etiquette
  • Table Bussing
  • Guest Seating
  • Payment Processing
  • Table setting knowledge
  • Restroom Servicing
  • Kitchen staff coordination
  • Flexible and Adaptable
  • Warm and Friendly
  • Reliable and Trustworthy
  • Team Player
  • Attention to Detail
  • Active Listening and Communication
  • Customer-Oriented
  • Guest Greeting and Seating
  • Table preparation
  • Multi-Line Telephone Systems
  • Bank Deposit Preparation

Timeline

Host/ Busser

Renaissance Dining Group
08.2023 - Current

Cashier

Tops Friendly Markets
02.2022 - 07.2023

Cashier/sales Associate

Walmart
05.2018 - 12.2019

Business Manager

Forest Lake Camp
06.1998 - 09.2008

High School Diploma -

North Warren Central School

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Karen Wood