Isabell McIntosh
New York
Summary
Professional Summary
Motivated healthcare student currently pursuing an Associate of Science in Health at CUNY Borough of Manhattan Community College. Seeking a position as a Phlebotomy Technician or EKG Assistant where strong attention to detail, patient care skills, and ability to work in fast-paced environments can support quality patient care. Experienced in customer service, communication, and maintaining professionalism while assisting diverse populations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Representative
StarTek Inc
Kingston, JA
08.2022 - 08.2023
- Resolved customer inquiries using ticketing systems and knowledge bases.
- Provided technical support for software and hardware issues, enhancing user experience.
- Assisted in troubleshooting connectivity problems, improving service reliability.
- Documented solutions and created FAQs to streamline support processes.
- Collaborated with team members to identify recurring issues and implement fixes.
- Maintained up-to-date knowledge of product features and updates to assist customers effectively.
Assitant/Clerk
Beyond Hospitality Inc
New York, NY
07.2023 - 01.2025
- Managed scheduling and coordination of daily operations to enhance workflow efficiency.
- Assisted in maintaining accurate records and documentation for client interactions and transactions.
- Utilized office software to streamline data entry processes, improving overall accuracy and processing times.
- Supported team members by providing timely information and resources required for project completion.
Sales Floor Associate Cashier
Burlington
New York, NY
02.2025 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained clean and organized sales floor to promote a welcoming environment for shoppers.
- Restocked merchandise and arranged displays to optimize product visibility and accessibility.
- Handled cash register operations, including balancing drawers at shift end for financial accuracy.
Education
High School Diploma -
St. Jago High School
St. Catherine, JamaicaAssociate of Applied Science - Science For Health
CUNY Borough of Manhattan Community College
New York, NY05-2027
Skills
- Problem-solving
- Friendly, positive attitude
- Multitasking
- Dependable and responsible
Certification
- CET - EKG Technician
- PT - Phlebotomy Technician
- CPCT/A - Patient Care Technician/Assistant
- CMA - Certified Medical Assistant
Timeline
Sales Floor Associate Cashier
Burlington
02.2025 - 09.2025
Assitant/Clerk
Beyond Hospitality Inc
07.2023 - 01.2025
Technical Support Representative
StarTek Inc
08.2022 - 08.2023
High School Diploma -
St. Jago High School
Associate of Applied Science - Science For Health
CUNY Borough of Manhattan Community College