Tierra Banks
Kennesaw,GA
Summary
Dedicated Phlebotomist and Lab Specimen Processor leveraging training and passion for patient care to enhance service delivery. Delivered exceptional customer support as a Technical Support Representative, resolving inquiries and improving user satisfaction. Motivated to embrace challenges with a strong work ethic, adaptability, and excellent interpersonal skills.
Overview
16
16
years of professional experience
Work History
Technical Support Representative
Verizon Wireless
Kennesaw
06.2017 - Current
- Resolved technical issues and inquiries to enhance customer satisfaction.
- Diagnosed network problems and provided troubleshooting steps for resolution.
- Resolved escalated customer service issues in a timely manner.
- Guided customers through device setups and feature usage confidently.
- Documented technical support activities to ensure knowledge continuity and improve team efficiency.
Caregiver
Special Touch Sitter Service
Acworth, USA
01.2012 - Current
- Home Personal Care Assistant, assist with bathing, dressing, and skin care.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Administer medication, vital signs, monitored B/S and Insulin intake. Documentation.
- Reported changes in daily weights and assisted with bed pans and bathing.
- Communicated effectively and professionally with other health care providers.
- Consistently punctual, ensuring reliable support for patients.
Resturant manger
Del Taco
Kennesaw
02.2018 - 02.2026
- Supervised daily operations to enhance service efficiency and boost customer satisfaction.
- Trained and mentored staff in food preparation and safety protocols.
- Implemented staff schedules to optimize labor costs and productivity.
- Enforced customer service standards while resolving issues to maintain high-quality service.
- Managed inventory levels to ensure product availability and reduce waste.
- Recruited and hired qualified candidates to fill open positions.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
Sort Manager
Winn Dixie Warehouse
New Orleans, Louisiana
08.2022 - 01.2026
- Supervised sorting operations, ensuring timely inventory processing and adherence to operational standards.
- Trained staff on safety protocols and sorting techniques, enhancing team compliance and performance.
- Coordinated with team members to optimize workflow and minimize delays.
- Trained staff on safety protocols and efficient sorting techniques.
- Supervised sorting operations to ensure timely processing of inventory.
- Managed daily operations of sorting activities, maintaining workflow and addressing operational challenges.
Chef
Warehouse Stationery
Acworth, Georgia
05.2015 - 05.2018
Warehouse Worker
cheif
Acworth
03.2015 - 05.2018
- Used pallet jacks to move items to and from warehouse locations.
- Loaded and unloaded shipments, ensuring proper handling of goods.
- Staged and sorted products for loading to optimize shipping processes.
- Organized inventory and ensured accurate stock levels on shelves for efficient order fulfillment.
- Inspected incoming products for quality and reported any discrepancies.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
Caregiver
Karen West
Kennesaw, USA
01.2010 - 01.2012
- Delivered high-quality patient care in a fast-paced environment, addressing individual needs effectively.
- Assisted clients with daily living activities and personal care routines.
- Provided companionship and emotional support to enhance client well-being.
- Ensured geriatric patient care, administered medication, vital signs, monitored B/S and Insulin intake. Documentation.
- Administered medications according to prescribed schedules and instructions.
Education
Associate of Science - Nursing
Aabacus Nursing
Austell, GA 05.2026 - 05.2026
CNA/Nurse Aide Training -
Assured & Associates
Skills
- Customer communication
- Technical documentation
- Problem-solving
- System configuration
- Computer proficiency
- MS Office
- Multitasking
- Administrative accuracy
- Leadership skills
- Team collaboration
- Effective communication
- Quick decision-making
- Self-Starter
- Goal-Oriented
- Positive Demeanor
- Quick Learner
- System configuration
- Problem-solving
Availability
AVAILABLE DAY’S OR NIGHTS
Timeline
Associate of Science - Nursing
Aabacus Nursing
05.2026 - 05.2026
Sort Manager
Winn Dixie Warehouse
08.2022 - 01.2026
Resturant manger
Del Taco
02.2018 - 02.2026
Technical Support Representative
Verizon Wireless
06.2017 - Current
Chef
Warehouse Stationery
05.2015 - 05.2018
Warehouse Worker
cheif
03.2015 - 05.2018
Caregiver
Special Touch Sitter Service
01.2012 - Current
Caregiver
Karen West
01.2010 - 01.2012
CNA/Nurse Aide Training -
Assured & Associates