Isabell Strickland
Oxford,AL
Summary
Proven customer service expert from Planet Fitness, adept in relationship building and financial transactions. Excelled in elevating customer satisfaction by resolving over 90% of complaints swiftly, showcasing strong problem-solving and Microsoft Office skills. Demonstrates exceptional teamwork and empathy, ensuring customer loyalty and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
140 Spring Branch Rd, Oxford AL
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Customer Service Representative
Martins Family Clothing
Oxford, AL
12.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
City of Oxford
Oxford, AL
11.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Seasonal
Customer Service Representative
City of Oxford
Oxford, AL
11.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Seasonal
Education
Associate of Science - Business Administration And Management
Gadsden State Community College
Gadsden, AL08-2025
High School Diploma -
Oxford High School
Oxford, AL05-2022
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Issue resolution
- Complaint handling
- Teamwork and collaboration
- Data security techniques
- Computer skills
- Microsoft office
Certification
- CPR/AED Certification
Timeline
Member Service Representative
Planet Fitness
06.2023 - Current
Customer Service Representative
Martins Family Clothing
12.2022 - 06.2023
Customer Service Representative
City of Oxford
11.2022 - 12.2022
Customer Service Representative
City of Oxford
11.2021 - 12.2021
Associate of Science - Business Administration And Management
Gadsden State Community College
High School Diploma -
Oxford High School