Isabella Almiñana
Titusville,FL
Summary
Customer-focused and professional individual with a strong background in hospitality. Adept at cultivating lasting relationships and delivering exceptional service. Demonstrated ability to efficiently manage multiple tasks in fast-paced environments, resolving issues with empathy and efficiency. Currently pursuing further education with the goal of entering the nursing program at Eastern Florida State College (EFSC). Passionate about utilizing customer service skills to make a positive impact in healthcare by providing support and care to others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Holiday Inn-Titusville, FL
Titusville, FL
02.2022 - 06.2024
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Sales Coordinator
Holiday Inn-Titusville, FL
Titusville, FL
02.2022 - 05.2024
- Supported the Director of Sales by handling daily operations and assigned tasks, attended weekly revenue meetings with hotel management to discuss performance and strategies.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Conducted site visits and tours for potential clients, showcasing hotel facilities and services.
- Handled tasks including answering guest inquiries, inputting rooming lists, and securing and quoting large groups such as school field trips, wedding parties, and family cruises. Enhanced group experiences by upselling catering to meet group needs.
- Coordinated with the Food & Beverage department and hotel management to secure and manage client catering, banquet, and event spaces, ensuring high levels of client satisfaction and smooth operations.
- Temporarily fulfilled responsibilities of key roles ensuring continuity and effective management until permanent replacements were secured.
Division Ten Construction
Ten Point Constructors
Titusville, FL
05.2022 - 10.2022
- Worked in Division 10 specialties for commercial construction, including toilet accessories, fire extinguishers and visual displays. Efficiently installed in various locations such as schools and car dealerships.
Housekeeper
Self-Employed-Titusville, FL
Titusville, FL
03.2021 - 01.2022
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Received and processed clients requests during home visits.
Housekeeper
Holiday Inn-Titusville, FL
Titusville, FL
08.2021 - 12.2021
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cashier and Customer Service
Green Turtle Market-Indian Harbour Beach, FL
Indian Harbour Beach, FL
12.2019 - 03.2021
- Managed customer transactions efficiently, handling cash, credit, and debit payments accurately while maintaining a clean and organized checkout area to enhance the shopping experience.
- Provided customer service by addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
- Successfully upsold wine memberships, achieving incentive targets and increasing customer engagement with store offerings.
Server
Asian House
Titusville, FL
05.2019 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Science - Nursing
Eastern Florida State College
Melbourne, FL01.2027
Associate of Arts -
Eastern Florida State College
Titusville, FL05.2025
High school diploma -
Titusville High School
Titusville, FL05.2020
Skills
- Active Listening
- Customer Service
- Food and Beverage Service
- Conflict and Complaint Resolution
- Interpersonal Communication
- Team Collaboration
- Attention to Detail
Certification
CPR Certification
Timeline
Division Ten Construction
Ten Point Constructors
05.2022 - 10.2022
Waitress/Bartender
Holiday Inn-Titusville, FL
02.2022 - 06.2024
Sales Coordinator
Holiday Inn-Titusville, FL
02.2022 - 05.2024
Housekeeper
Holiday Inn-Titusville, FL
08.2021 - 12.2021
Housekeeper
Self-Employed-Titusville, FL
03.2021 - 01.2022
Cashier and Customer Service
Green Turtle Market-Indian Harbour Beach, FL
12.2019 - 03.2021
Server
Asian House
05.2019 - 11.2019
Associate of Science - Nursing
Eastern Florida State College
Associate of Arts -
Eastern Florida State College
High school diploma -
Titusville High School