Isabella Alvarez
Happy Valley,OR
Summary
Dynamic FOH Supervisor at Panda Express with a proven track record in enhancing guest relations and resolving complaints effectively. Skilled in food safety compliance and staff motivation, I foster a collaborative team environment while ensuring operational excellence. Committed to delivering exceptional service!
Overview
8
8
years of professional experience
Work History
FOH Supervisor
Panda Express
03.2021 - Current
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed money/change orders
- In charge of daily deposits, safe count, and food count
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Insider
Dominoes Pizza
01.2020 - 02.2021
- Worked well in a team setting, providing support and guidance.
- packed food in the morning/restock
- Worked flexible schedule and extra shifts to meet business needs.
- making food on the line
- Packing orders to go
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Insider
Dominoes Pizza
01.2018 - 01.2020
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped restock food in the morning, and restock at night
- Cashier
- Making food and packing orders
Education
High School Diploma -
Portland Community College
Portland, ORSkills
- Complaint handling
- Staff motivation
- problem solving skills
- Time management skills
- Task delegation
- Goal oriented
- Friendly, positive attitude
Timeline
FOH Supervisor
Panda Express
03.2021 - Current
Insider
Dominoes Pizza
01.2020 - 02.2021
Insider
Dominoes Pizza
01.2018 - 01.2020
High School Diploma -
Portland Community College
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