Isabella Alvarez
Granada Hills,CA
Summary
Compassionate and detail-oriented Certified Phlebotomy Technician with experience in a fast paced medical office and a strong commitment to patient care. Recognized for professionalism, excellent communication, and the ability to build rapport with patients while collaborating effectively with physicians and healthcare teams. Committed to enhancing patient care and streamlining office operations to ensure efficiency and confidentiality in a fast-paced environment.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Medical Office Assistant/Phlebotomist
Eli Ahdoot DO
Burbank, CA
11.2023 - Current
- Greet patients and provide professional, compassionate customer service in a fast paced medical office.
- Answer multi-line phone calls, respond to patient inquiries and schedule patient appointments while maintaining an organized daily provider schedule.
- Verify patient demographics, insurance information, and obtain required documentation.
- Maintain accurate electronic medical records and ensure confidentiality in compliance with HIPAA regulations.
- Coordinate referrals, orders, prescriptions, and other administrative tasks to support patient care.
- Assist with clinical workflow, including preparing patients for appointments and performing venipuncture collection while ensuring patient comfort and safety.
- Performed venipuncture, specimen labeling, processing, and preparation while following patient identification, infection control, and laboratory safety protocols.
- Collaborate with physicians, nurses, and healthcare team members to ensure efficient clinic operations.
- Maintain a clean, organized, and professional work environment while prioritizing multiple tasks efficiently.
Receptionist/Back Office Assistant
Mohammad Daood MD
Burbank, CA
09.2023 - 11.2023
- Managed multi-line phone system, directing calls and inquiries to appropriate staff to enhance communication flow.
- Scheduled patient appointments, ensuring optimal use of office time and resources.
- Maintained organized patient records, supporting confidentiality and compliance with HIPAA regulations.
- Assisted in billing processes, verifying insurance information for accuracy and efficiency.
- Prepared, accurately labeled, and processed patient specimens for laboratory testing using a variety of laboratory equipment
- Performed basic administrative tasks, filing and maintaining laboratory records to support organization and compliance.
After School Program Supervisor
Los Angeles Unified School District, LAUSD
Porter Ranch, CA
11.2019 - 06.2023
- Developed engaging after-school activities promoting teamwork and social skills.
- Coordinated daily schedules, ensuring optimal use of resources and staff availability.
- Implemented behavior management strategies, fostering a positive learning environment.
- Mentored junior staff to improve program quality and support team development.
- Cultivated relationships with students and families to boost community involvement and participation in educational events.
- Managed disciplinary situations effectively in school settings.
- Performed various administrative tasks to support office operations.
Education
Certification in Phlebotomy Technician - Phlebotomy
Los Angeles Career College
Northridge, CA10.2022
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06.2018
Skills
- Patient Care
- Administrative Support
- Technical Skills
- Computer Proficiency
- Time Management
- Multitasking and Organization
- Team Collaboration
- Problem-solving
- Communication Skills
Clinical Experience
Phlebotomy Clinical Student
Mission Community Hospital | Panorama City, CA
FALL 2022
- Performed venipuncture collection on patients under supervision.
- Verified patient identity using established safety protocols before specimen collection.
- Collected, labeled, processed, and prepared specimens for laboratory testing.
- Maintained accurate documentation and ensured specimen integrity throughout the collection process.
- Demonstrated compassionate patient care.
Certification
- CPT I - California Certified Phlebotomy Technician I
- BLS - Basic Life Support
Languages
English
Spanish
Timeline
Medical Office Assistant/Phlebotomist
Eli Ahdoot DO
11.2023 - Current
Receptionist/Back Office Assistant
Mohammad Daood MD
09.2023 - 11.2023
After School Program Supervisor
Los Angeles Unified School District, LAUSD
11.2019 - 06.2023
Certification in Phlebotomy Technician - Phlebotomy
Los Angeles Career College
High School Diploma -
John F. Kennedy High School