Isabella Amador
Portland,OR
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Holiday Inn
05.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Order Selector
Danner Boots
01.2024 - 05.2024
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Housekeeping Room Attendant
Harlow Hotel
01.2023 - 11.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
High School Diploma -
Helensview
Portland, OR05.2024
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- POS Systems
Timeline
Front Desk Agent
Holiday Inn
05.2024 - Current
Order Selector
Danner Boots
01.2024 - 05.2024
Housekeeping Room Attendant
Harlow Hotel
01.2023 - 11.2023
High School Diploma -
Helensview
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