Isabella Andaverde
Houston
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Houston, TX
06.2025 - Current
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
Assistant branch manager
Amscot
Orlando, FL
11.2020 - 04.2025
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Balanced cash drawer daily with zero discrepancies
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Promoted bank products and services to customers based on their financial needs and goals
- Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
- Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
- Maintained a clean work area following established cleanliness standards
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Demonstrated strong attention to detail when verifying signatures, identification documents, etc
- Investigated discrepancies or errors promptly to ensure timely resolution for customers
Crew Member
Mcdonald’s
Apopka, FL
12.2017 - 11.2020
- Taking customers orders accurately, ensuring they receive their food in a timely manner and resolving any issues they may have with their order
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
Education
High School Diploma -
Orange County Technical
Orlando, FL02-2022
Skills
- Computer skills
- Team management
- Organizational skills
- Communication skills
- Math
- Sales
- Customer support
- Financial services
- Leadership
- Collection management (2 years)
- Detecting counterfeit currency
- Handling customer inquiries
- Processing cash transactions
- Time management
- Customer service
- Banking
Certification
Certified Notary Public
Timeline
Barista
Starbucks
06.2025 - Current
Assistant branch manager
Amscot
11.2020 - 04.2025
Crew Member
Mcdonald’s
12.2017 - 11.2020
High School Diploma -
Orange County Technical