Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Anderson

Holland,MI

Summary

I am a senior at Grand Valley State University, I will graduate with a bachelors in Psychology. As soon as I graduate I have an internship at Second Story Counseling lined up! I was also apart of the LINKS and PALs programs at my high school. In LINKS I worked with kids that needed extra help in their classes and in PALs I was trained to work with and spend time with the middle school students that the school counselors provided for us! I intend to become a family and marriage counselor one day!

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Holland Peanut Store
02.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Verified inventory counts.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

House Cleaner

Lake Ranch Resort Condominiums
05.2023 - 08.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Adhered to professional house cleaning checklist.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.

Cashier

Van Wieren Hardware
04.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Science - Psychology

Grand Valley State University
Allendale, MI
05-2026

High School Diploma -

West Ottawa High School
Holland, MI
05-2022

Skills

  • Problem-solving

  • Customer service

  • Staff supervision

  • Customer service management

  • Attention to detail

  • Store opening and closing

  • Store organization

  • Time management

  • Team building and leadership

  • Retail operations

  • Inventory control

  • Store operations

  • Cleaning

  • Working with Children & Students

  • Stock manager

Timeline

Assistant Store Manager

Holland Peanut Store
02.2024 - Current

House Cleaner

Lake Ranch Resort Condominiums
05.2023 - 08.2023

Cashier

Van Wieren Hardware
04.2022 - 01.2023

Bachelor of Science - Psychology

Grand Valley State University

High School Diploma -

West Ottawa High School

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Isabella Anderson