Isabella Anna Frykholm
Tampa,FL
Summary
Hospitality professional with over five years of Hilton experience and a strong background in front office operations and hotel accounting. Known for delivering exceptional guest service, resolving operational challenges, protecting hotel revenue, and working collaboratively across departments. Ready to leverage my experience, leadership, and passion for hospitality as a Front Office Manager.
Overview
2027
2027
years of professional experience
Work History
Accounting Clerk
Embassy Suites by Hilton Tampa Downtown Convention Center
Tampa, FL
04.2025 - Current
- Manage chargebacks, guest billing disputes, and payment investigations with transits and group reservations.
- Processed accounts payable invoice and contributed to month-end accounting procedures for accurate financial reporting.
- Performed daily financial audits, completed routing packs, and reconciled General Ledger accounts.
- Managed billing for direct-bill groups and catering events, while partnering with the Sales & Catering team during weekly resume meetings.
- Work closely with Front Office, Sales, and Catering to resolve billing and guest concerns.
- Managed daily wire transfers and Sertifi payments, ensuring accurate credit card authorizations, deposits, and payment records.
- Prepared and submitted monthly tax documentation to Hilton Corporate, ensuring compliance with company requirements.
Front Desk Agent
Hilton Tampa Downtown
Tampa, FL
11.2021 - 04.2025
- Delivered exceptional guest service throughout the guest journey, including check-in, check-out, while ensuring guest satisfaction throughout their stay.
- Resolved guest concerns promptly and professionally while upholding Hilton brand standards.
- Managed billing corrections, refunds, and payment processing.
- Worked closely with Housekeeping, Engineering, Valet, Sales, and Food & Beverage to ensure a seamless guest experience.
- Assisted with training new team members and served as a resource for front desk procedures.
Caregiver
Elder Care Services
Sweden And Norway
2019 - 2023
- Assisted elderly and disabled individuals while developing strong communication and conflict-resolution skills in stressful situations.
Military Service
Swedish Armed Forces
Eksjö, Sweden
2020 - 01.2021
- Completed a 10-month military training program focused on leadership, teamwork, discipline, and decision-making under pressure.
Swim Coach & Instructor
SK Ran Swim Club
Malmö, Sweden
01.2017 - 01.2020
- Conducted swim instruction for children and adults across various age groups. Assisted individuals from 6 months to 50 years in developing swimming skills.
- Organized swim meets and events, coordinating logistics and participant schedules effectively.
- Implemented safety protocols during practices and competitions to ensure a secure environment.
Education
Bachelor of Science - International Business and Finance
University of Tampa
Tampa, FL01-2025
Skills
- Accounts Payable
- Month-End Reconciliation
- Financial Auditing
- Chargeback Management
- Group Billing
- Microsoft Excel
- OnQ
- Agilysys
- Sertifi
- Hotsos
- Fusebox/Elevon
- Sales Force
- Smart Spend
- People Soft
- Third Party contact and Extranet Access (Expedia, Agoda, Bookingcom etc)
- Front Office Operations
- Guest Relations
- Conflict Resolution
- Kipsu
- Rest
- Fluent in English & Swedish
Accomplishments
Recognized as the #1 Front Office Agent at Hilton Tampa Downtown in 2024 by Frontline Performance Group (FPG) for achieving the highest sales performance among all front office team members throughout the year.
Timeline
Accounting Clerk
Embassy Suites by Hilton Tampa Downtown Convention Center
04.2025 - Current
Front Desk Agent
Hilton Tampa Downtown
11.2021 - 04.2025
Swim Coach & Instructor
SK Ran Swim Club
01.2017 - 01.2020
Caregiver
Elder Care Services
2019 - 2023
Military Service
Swedish Armed Forces
2020 - 01.2021
Bachelor of Science - International Business and Finance
University of Tampa