Isabella Austin
Aurora,IL
Summary
Comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.
Overview
11
11
years of professional experience
Work History
Branch Manager, Assistant Vice President
PNC Bank
09.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Consulted customers to boost product sales and services.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Branch Manager III, Assistant Vice President
Woodforest National Bank
01.2023 - 09.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Market Manager, Assistant Vice President
Woodforest National Bank
03.2021 - 01.2023
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Conduct frequent branch visits to ensure adherence to bank policies, consistency in sales and marketing efforts, successful implementation of new products and services, and to develop and maintain strong professional relationships with branch employees and host retail partners.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
Branch Manager
Woodforest National Bank
04.2018 - 03.2021
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
Assistant Branch Manager
Woodforest National Bank
10.2016 - 04.2018
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Retail Banker
Woodforest National Bank
05.2016 - 10.2016
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Reached out, generated appointments and built new relationships to grow business.
- Reduced transaction wait times through efficient multitasking and effective queue management techniques.
Assistant Store Manager
Vanity Shops
07.2014 - 05.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Sales Supervisor
Vanity Shops
01.2014 - 07.2014
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
04-2025
Associate of Science - Business Management
John Wood Community College
Quincy, IL12.2017
Skills
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Strong team-builder
- Decision-making
- Sales management
- Employee relations
- Confidential document control
- Recruiting
- Staff training
- Risk mitigation
- Human resources
Timeline
Branch Manager, Assistant Vice President
PNC Bank
09.2023 - Current
Branch Manager III, Assistant Vice President
Woodforest National Bank
01.2023 - 09.2023
Market Manager, Assistant Vice President
Woodforest National Bank
03.2021 - 01.2023
Branch Manager
Woodforest National Bank
04.2018 - 03.2021
Assistant Branch Manager
Woodforest National Bank
10.2016 - 04.2018
Retail Banker
Woodforest National Bank
05.2016 - 10.2016
Assistant Store Manager
Vanity Shops
07.2014 - 05.2016
Sales Supervisor
Vanity Shops
01.2014 - 07.2014
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Associate of Science - Business Management
John Wood Community College
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