Isabella Baker
Loveland,OH
Summary
Member of store management with 5+ years of customer service
experience. Balances life as a student, coach and employee while
holding high success and satisfaction in all areas. Exceptional,
ambitious communicator and leader.
Overview
7
7
years of professional experience
Work History
E-Commerce Supervisor
Kroger
03.2024 - Current
- Train associates on all functions and duties of the assigned role
- Develop associates to meet the productivity standards and certify associates once goals had been met
- Ensure associates follow food safety procedures, company guidelines, and local, state, and federal laws
- Meet the demands of product flow and create staffing schedules
- Assist in various department positions when needed, such as staffing shortages
Professional Moving Consultant
Two Men And A Truck
05.2023 - 03.2024
- Consistently placed Top 3 in Monthly Sales and maintained a 90%+ estimate to sales order conversion rate
- Connected with customers regarding their household to provide an accurate estimate specific to their move
- Handled customer service concerns regarding credit card charges, mover experience and damaged furniture
- Collaborated with operations managers to ensure our customers received the best care and service
Guest Concierge
James Free Jewelers
08.2022 - 05.2023
- Resolve high level problems regarding computer systems, sales, jewelry/watch repairs, and inventory
- Partner with sales associates to ensure a smooth sale process and increase sale potential
- Handle extravagant, valuable merchandise daily on behalf of the company and guests
- Successfully manage high volumes of sales independently at POS position
- Collaborate with inventory team to ensure all merchandise is accounted for monthly
E-Commerce Department Lead
Kroger
01.2022 - 06.2022
- Regulate shifts including 20-30 people to effectively complete
customer orders in a timely manner - Utilize organization skills to draft schedules for over 50 employees
- Develop and implement incentive programs to increase employee
productivity - Perform technical maintenance on various digital platforms when
systems crash - Serve as a liaison between the company and a third party machinist
contractor
Assistant Manager
Jimmy John's
10.2021 - 01.2022
- Entrusted by owner to solely handle opening restaurant procedures
daily - Led lunch shifts daily by delegating tasks to employees to ensure a
smooth order of business - Resolved customer issues in person and over the phone to maintain
customer satisfaction
Catering Manager
Jimmy John's
06.2017 - 10.2021
- Provided customer service and hospitality through answering
questions regarding catering orders - Solely made sampling orders of 30 sandwiches daily to deliver to
businesses to promote business - Volunteered for extra shifts during holidays and other busy periods to
alleviate staffing shortages
Education
High School Diploma -
Miamisburg High School
Miamisburg, OH05.2018
Skills
- Payment Processing
- Time Management
- Strong multitasking
- Team player mentality
- Exceptional communication
- Customer Service
Additional Information
Miamisburg Varsity Women's Lacrosse
- Assistant Varsity Lacrosse Coach 2022-Present
Timeline
E-Commerce Supervisor
Kroger
03.2024 - Current
Professional Moving Consultant
Two Men And A Truck
05.2023 - 03.2024
Guest Concierge
James Free Jewelers
08.2022 - 05.2023
E-Commerce Department Lead
Kroger
01.2022 - 06.2022
Assistant Manager
Jimmy John's
10.2021 - 01.2022
Catering Manager
Jimmy John's
06.2017 - 10.2021
High School Diploma -
Miamisburg High School
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