- Hiking
- Kayaking
- High-Intensity Interval Training
- Adventure Travel
- Cooking
- Gym Workouts
- Pilates
- Reading
Isabella Bassey
Albany,NY
Summary
Hardworking waitress with several years of experience meeting customer needs by efficiently taking and serving orders, answering menu questions, and creating a personalized experience. Able to manage several tables at once, with accuracy and efficiency. Also skilled in teamwork, paired with great people and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Waitress
Cafe Madison
Albany, NY
05.2025 - Current
- Deliver exceptional customer service that ensures a positive dining experience.
- Manage multiple tables efficiently, prioritizing tasks to meet guest needs promptly.
- Assist in inventory management, and effective stock control to minimize waste.
Substitute Teacher
Heatly School
Green Island, NY
02.2025 - Current
- Manage the classroom behavior and maintain a positive learning environment in the absence of the regular teacher.
- Provide one-on-one assistance to students who required additional support
- Ensure a safe environment by enforcing school policies on safety protocols during emergencies.
- Supervise children during before and after school activities, ensuring safety and engagement.
Waitress
Hill Creek Tavern
Troy, NY
08.2023 - 05.2025
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
- Demonstrated extensive knowledge of menu items, daily specials, ingredients, and preparation methods to assist customers with their selections.
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables.
- Worked with other team members to create a positive dining experience for guests by assisting one another.
- Contributed ideas for improving overall efficiency in the restaurant's operations.
- Developed positive relationships with customers that then became regulars.
Hostess
Verdiles Restaurant
Troy, NY
04.2023 - 06.2023
- Handled all to-go and online orders with accuracy.
- Escorted guests to their table.
- Communicated effectively with servers to better understand their needs.
- Organize and take reservations while accommodating needs of customers
Waitress/Hostess
Brunswick Barbecue and Brew
Troy, NY
02.2022 - 03.2023
- Handle rude or distressed customers with patience and professionalism.
- Handle restock, and restaurant upkeep when needed.
- Keeping track of to-go orders while also greeting people upon arrival
- Maintain a clean, stocked and organized work environment.
Cashier
Engels Farm Stand
Troy, NY
08.2021 - 10.2021
- Memorize cost of fruits and vegetables.
- Stock and organize shelves.
- Sweep and clean inside and outside of farm stand.
- Assist elderly with groceries and assist with shopping.
Education
High school diploma -
Tamarac high school
01.2024
Associate of Science - Business Administration
Hudson Valley Community College
Troy, NY12.2025
Bachelor of Science - Psychology
University At Albany
Albany, NY05.2027
Skills
- Time management
- Attention to detail
- Team collaboration
- Customer service
- Memory retention
- POS system knowledge
- Communicative
- Positive attitude
Affiliations
UAlbany Dance Council Member
Interests
Timeline
Waitress
Cafe Madison
05.2025 - Current
Substitute Teacher
Heatly School
02.2025 - Current
Waitress
Hill Creek Tavern
08.2023 - 05.2025
Hostess
Verdiles Restaurant
04.2023 - 06.2023
Waitress/Hostess
Brunswick Barbecue and Brew
02.2022 - 03.2023
Cashier
Engels Farm Stand
08.2021 - 10.2021
High school diploma -
Tamarac high school
Associate of Science - Business Administration
Hudson Valley Community College
Bachelor of Science - Psychology
University At Albany