Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Isabella Bennett

Jonesborough,Tennessee

Summary

Efficient Order Fulfillment Associate known for high productivity and ability to complete tasks swiftly. Possess specialized skills in inventory management, logistic coordination, and customer service, ensuring smooth order processing from start to finish. Excel in time management, problem-solving, and teamwork, making significant contributions to operations and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Order Fulfillment Associate

Lowes Home Improvment
Jonesborough, Tennessee
05.2024 - Current
  • Tracked shipments and updated customers on delivery progress.
  • Verified order accuracy prior to shipment.
  • Operated forklift, pallet jack, or other equipment as needed.
  • Utilized barcode scanners to track all merchandise movements accurately.
  • Resolved customer inquiries regarding order status and delivery.
  • Assisted with loading and unloading trucks when necessary during peak periods of activity.
  • Collaborated with team members to complete tasks efficiently and effectively.
  • Pulled and packed products from shelves based on customer orders.
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
  • Confirmed items picked for orders by keying codes into system.

Customer Service Representative

Lowes Home Improvment
Jonesborough, Tennessee
08.2022 - 05.2024
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Processed returns and exchanges following established procedures.

Education

Some College (No Degree) - Associates of Applied Science in Nursing

Northeast State Community College
Blountville, TN

Associate of Science - Veterinary Technology

Penn Foster Career School
Scranton, PA

Skills

  • Barcode scanning
  • Shipping procedures
  • Packing expertise
  • Stock control
  • Warehouse Operations
  • Shipment Preparation
  • Forklift Operation
  • Multitasking
  • Organization and Categorization
  • Quick Learner
  • Excellent Communication
  • Customer Service
  • Order Fulfillment

Certification

  • BLS Provider - Issued 08/22/2023
  • OSHA Certified - 2021

References

References available upon request.

Timeline

Order Fulfillment Associate

Lowes Home Improvment
05.2024 - Current

Customer Service Representative

Lowes Home Improvment
08.2022 - 05.2024

Some College (No Degree) - Associates of Applied Science in Nursing

Northeast State Community College

Associate of Science - Veterinary Technology

Penn Foster Career School

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Isabella Bennett