Isabella Berard
Miami
Summary
Hardworking and dependable job seeker with strong organizational and interpersonal skills, seeking an entry-level or part-time role. Skilled at managing multiple priorities, solving problems, and supporting team goals with a positive attitude. Eager to take on responsibilities that contribute to team and company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pari-Mutuel Operations Specialist
State of Florida Gaming Commission
08.2025 - Current
- Processed occupational license applications, renewals, and transfers in compliance with state regulations.
- Conducted electronic fingerprinting and verified applicant documentation.
- Managed funds and maintained accurate records in accordance with agency policies.
- Prepared and submitted reports within required deadlines.
- Provided customer service by assisting applicants, resolving inquiries, and addressing complaints.
- Documented and reported violations, incidents, and compliance issues.
OPS Vet Assistant
State of Florida Gaming Commission
08.2025 - Current
- Ensured compliance with HISA and Florida pari-mutuel regulations, maintaining safe, secure, and sanitary detention barn operations.
- Managed horse identification, escorting, and humane handling during specimen collection, enforcing strict chain-of-custody protocols.
- Oversaw specimen documentation, storage, and shipping to support accurate and compliant testing procedures.
- Monitored horse and personnel activity to ensure welfare standards and reported anomalies to supervisors.
- Assisted security and regulatory staff, contributing to efficient barn operations and adherence to legal and safety standards.
General Manager
Jungle Island
10.2024 - 07.2025
- Oversaw daily park operations, including daily shows, animal interactions, playgrounds, inflatable waterpark, and carousel
- Managed evening events, including the seasonal Halloween activation (Horrorland) and annual lantern festival (Luminosa)
- Monitored and optimized the performance of all attractions, ensuring high safety standards, cleanliness, and efficiency.
- Worked closely with third-party vendors, ensuring all partnerships operate smoothly and meet park standards.
- Monitored guest feedback and implemented continuous improvement initiatives to enhance satisfaction and increase visitation.
- Worked alongside the CEO to create strategic plans that drove long-term growth, guest attendance, and profitability.
- Worked with the marketing team to develop promotional strategies and campaigns to attract diverse audiences and drive attendance.
Park Operations Manager
Jungle Island
04.2024 - 10.2024
- Oversaw daily park operations, including guest services, education, attractions, and events.
- Ensure an exceptional guest experience by monitoring guest feedback and responding to complaints, concerns, and suggestions promptly and professionally
- Collaborated with various departments (zoo, events, F&B, retail) to ensure smooth operation and guest satisfaction.
- Responsible for conducting daily operations meetings to inform all departments of the day's activities.
- Acted as the 'Control Center' for directions under special circumstances whether to close the park, etc.
- Implement initiatives to enhance the guest journey, from arrival to departure, ensuring all touchpoints exceed expectations.
- Led, trained, and developed a diverse team of supervisors and front-line staff, promoting a positive work environment.
- Work closely with the marketing and events teams to support and execute park events, promotions, and special activities.
Education & Guest Services Manager
Jungle Island
05.2023 - 08.2024
- Partnered with the Guest Relations Manager in the management of the guest relations department.
- Oversaw camp operations, including program development, staff management, and budget.
- Built strong relationships with parents, addressing concerns for a positive experience.
- Created and enforced safety policies and procedures for campers and staff.
- Managed camper registration, ensuring accuracy and regulatory compliance.
- Organized themed weeks and special events to enhance the camp experience.
- Coordinated with food providers to ensure meal quality and variety.
- Promoted a positive camp culture, fostering teamwork and respect.
- Improved communication systems to keep parents informed.
Assistant Guest Services Manager
Jungle Island
11.2023 - 04.2024
- Responsibilities included opening and/or closing the attraction as assigned and ensuring that the attraction can conduct business.
- Worked closely with the Executive Leadership team and helped carry out policies and directives, and followed the organizational chart.
- Responsibilities included assisting the training staff (customer service, POS system).
- Other responsibilities included being knowledgeable of all departments and their needs, and assisting whenever services are required.
- Ability to operate all technology accurately and efficiently.
- Ensured daily that opening and closing responsibilities were completed and signed off.
- Conducted daily start-up, ensuring all departments are aware of daily reservations, including animal encounters, VIPs, facility issues, and all other third-party vendors.
- Managed facility emergencies, which included the following: escalated customer issues, medical emergencies, and animal emergencies.
- Schedule, assign, and monitor staff duties to ensure optimal coverage and productivity.
- Conduct regular performance evaluations and provide coaching and feedback to team members.
Veterinary Technician Assistant
Tuscawilla Oaks Animal Hospital
08.2019 - 04.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Veterinary Kennel Technician
Tuscawilla Oaks Animal Hospital
08.2019 - 04.2023
- Managed grooming and boarding schedule (set up, confirmed and managed reservations).
- Maintained the cleanliness of the hospital, including kennel area, runs, treatment area, and outside grounds.
- Handled payments, records, and onboarding for the kennel department.
- Answered phones and hospital mobile app for boarding and/or bath inquiries.
- Fed and medicated hospitalized animals and boarders.
- Monitor and record important information about the animals' conditions, behavior, and habits (elimination, eating, etc.).
- Walked animals three times a day.
- Monitored and maintained the kennel inventory to include food, cleaning supplies, laundry supplies, etc.
- Notified the Doctor or a Veterinary Technician/Assistant of unusual medical or behavioral problems.
Education
Bachelor of Science - BS - Biology - Zoology Track
University of Central Florida
Orlando, Florida03-2026
Associate in Science - undefined
Valencia College
Orlando, FL08-2018
Skills
Strong Communication & Interpersonal Skills
Strategic Problem Solving & Critical Thinking
Adaptability in Fast-Paced Environments & Decision Making Under Pressure
Conflict Resolution & Professionalism
Operational Efficiency & Initiative
Leadership & Team Motivation
Multitasking & Time Management
Certification
- Certified Collections Officer, Horseracing Integrity & Welfare Unit - 09/12/2025-2027
Timeline
Pari-Mutuel Operations Specialist
State of Florida Gaming Commission
08.2025 - Current
OPS Vet Assistant
State of Florida Gaming Commission
08.2025 - Current
General Manager
Jungle Island
10.2024 - 07.2025
Park Operations Manager
Jungle Island
04.2024 - 10.2024
Assistant Guest Services Manager
Jungle Island
11.2023 - 04.2024
Education & Guest Services Manager
Jungle Island
05.2023 - 08.2024
Veterinary Technician Assistant
Tuscawilla Oaks Animal Hospital
08.2019 - 04.2023
Veterinary Kennel Technician
Tuscawilla Oaks Animal Hospital
08.2019 - 04.2023
Associate in Science - undefined
Valencia College
Bachelor of Science - BS - Biology - Zoology Track
University of Central Florida