Isabella Bivins
Jasper,AL
Summary
Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Skilled at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers and/or patients.
Overview
5
5
years of professional experience
Work History
Medical Assistant Intern
Jasper Family Clinic
Jasper, AL
09.2024 - Current
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Triage
Jasper Family Clinic
Jasper, AL
01.2024 - 09.2024
- Collected and documented vital signs to maintain current records of patients' conditions.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Improved patient satisfaction by providing compassionate care and clear communication during triage process.
Front Desk Receptionist
Jasper Family Clinic
Jasper, AL
06.2022 - 12.2023
- Checked patient’s in and out using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Exhibited strong organizational abilities by accurately recording vital signs, patient histories, and other information.
- Used computers to complete necessary patient charts and documentation on patients’ progress.
Orthodontic Assistant
PT Orthodontics
Jasper, AL
03.2022 - 06.2022
- Bonded and placed bands and wires according to orthodontist specifications.
- Assisted orthodontists with patient exams and charting, including taking intraoral photos and radiographs.
- Educated patients on proper oral hygiene and orthodontic care.
- Organized office supplies, restocked exam rooms, cleaned equipment, and updated patient records according to established procedures.
- Took photographs of patients’ teeth to aid orthodontist in developing treatment plans.
- Demonstrated excellent customer service skills by greeting patients and providing them with a positive experience.
Merchandise Coordinator
T.J. Maxx
Jasper, AL
08.2020 - 03.2022
- Assisted in developing merchandising strategies that improved overall store performance.
- Provided training sessions for staff members on proper handling of merchandise items.
- Displayed appropriate signage for products and sales promotions
- Stocked product and maintained displays according to merchandising standards.
- Assisted management with creating floor plans, window displays and promotional signage.
Education
High School Diploma - undefined
Jasper High School
Jasper, AL05.2020
Skills
- Customer Assistance
- Time Management
- Front Desk Operations
- Scheduling Appointments
- Effective Planning
- Listening Skills
- Computer Proficiency
- Greeting and Seating Clients
Timeline
Medical Assistant Intern
Jasper Family Clinic
09.2024 - Current
Triage
Jasper Family Clinic
01.2024 - 09.2024
Front Desk Receptionist
Jasper Family Clinic
06.2022 - 12.2023
Orthodontic Assistant
PT Orthodontics
03.2022 - 06.2022
Merchandise Coordinator
T.J. Maxx
08.2020 - 03.2022
High School Diploma - undefined
Jasper High School