Isabella Bocanegra
Corpus Christi,TX
Summary
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in Waitressing role.
Overview
2
2
years of professional experience
Work History
Waitress
Neil's Urban Pizza/The Nest Bar & Grill
01.2024 - Current
- Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibit strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintain clean and welcoming dining environment, ensuring a positive guest experience.
- Remain calm and poised when dealing with difficult customers or during busy shifts.
- Use cash registers and credit card machines to cash out customers.
- Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Hostess
Wallbanger's
08.2023 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Food Runner
Brewster's (Southside)
05.2023 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Delivering food orders to tables and maintaining communication with kitchen staff.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Education
High School Diploma -
Veterans Memorial High School
Corpus Christi, TX06-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Tableside service
- Dining area maintenance
- Beverage preparation
- Ordering procedures
Timeline
Waitress
Neil's Urban Pizza/The Nest Bar & Grill
01.2024 - Current
Hostess
Wallbanger's
08.2023 - 12.2023
Food Runner
Brewster's (Southside)
05.2023 - 08.2023
High School Diploma -
Veterans Memorial High School
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