Isabella Bocio
North Miami,FL
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Manager
1 Hotel South Beach
09.2023 - Current
- Opened Tala Beach, had a great successful grand opening with over 1000 covers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Manager
1 Hotel South Beach
Miami, FL
04.2022 - 09.2023
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
In Room Dining Coordinator - Supervisor
• 1 Hotel-South Beach
Miami Beach, FL
08.2021 - 04.2022
- Delegated work to staff, setting priorities and goals.
- Responsible of Schedules, Trainings, Ordering for the Department.
- Making sure all the Amenities are up to date.
- Assisting Managers with employee disciplinary sessions, attendance tracking, Audits.
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Coordinating with other departments with VIP guest.
Server
1 Hotel South Beach
Miami Beach, FL
02.2021 - 08.2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted newly seated guests promptly, filled water glasses.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Lead Hostess
1 Hotel South Beach
Miami Beach, FL
05.2019 - 02.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed attentive to server availability and table turnover to seat guests quickly.
Pool Attendant
1 Hotel South Beach
10.2016 - 06.2017
- Set up pool umbrellas, loungers and other pieces of furniture.
- Collected used towels and properly disposed of waste.
- Provided guests with towels, refreshments, answering questions and concerns.
- Made sure umbrellas and lounge chairs were up to date.
Education
Some College (No Degree) -
Miami Dade College
Miami, FLHigh School Diploma -
Miami Beach High School
Miami Beach, FL06.2017
Skills
- Team Player
- Reliable
- Goal-oriented
- Trained in Forbes 5 Star Standards
- Organizational skills
- Team building
- Flexible
- Team Motivation
Languages
Spanish
Native or Bilingual
Timeline
Manager
1 Hotel South Beach
09.2023 - Current
Assistant Manager
1 Hotel South Beach
04.2022 - 09.2023
In Room Dining Coordinator - Supervisor
• 1 Hotel-South Beach
08.2021 - 04.2022
Server
1 Hotel South Beach
02.2021 - 08.2021
Lead Hostess
1 Hotel South Beach
05.2019 - 02.2021
Pool Attendant
1 Hotel South Beach
10.2016 - 06.2017
Some College (No Degree) -
Miami Dade College
High School Diploma -
Miami Beach High School