Isabella Bonitto
La Puente,CA
Summary
Organized administrative professional and versatile candidate experienced in providing exceptional customer service and enhancing customer loyalty. Skilled in managing multiple tasks with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Committed to delivering best customer service and fostering positive relationships with customers.
Overview
9
9
years of professional experience
Work History
Host / Sever / Bartender
Zizi Restaurant
Hollywood, CA
12.2023 - Current
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Built positive relationships with regulars to ensure their loyalty to the establishment and demonstrated strong problem-solving skills and resolving any guest concerns or complaints.
- Trained new employees on proper protocols and procedures for providing an outstanding guest experience.
Medical Receptionist/Office Assistant
FAM Dentist Office
Diamond Bar , CA
01.2021 - 01.2024
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
Operations Manager
Fed Ex Ground
City Of Industry, CA
11.2018 - 02.2021
- Managed the daily activities and operations of large quantity teams of multiple departments to maximize efficiency.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
Logistics Administrative Assistant
Fed Ex Ground
City Of Industry, CA
11.2018 - 02.2021
- Coordinated with transportation providers regarding schedules for pickup and delivery of goods.
- Assisted in the coordination of day-to-day shipping activities such as scheduling pickups, preparing documents, tracking shipments and resolving issues.
- Managed communication between departments regarding changes in delivery schedules or other logistical matters.
Package Handler
Fed Ex Ground
City Of Industry, CA
11.2018 - 02.2021
- Followed all safety regulations and procedures when handling packages.
- Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work.
- Checked all outgoing shipments to ensure accuracy of contents.
Seasonal Sales Associate
Valentino SpA
Cabazon, CA
11.2017 - 11.2019
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Cashier / Retail Stock Associate
Toys"R"Us
City Of Industry, CA
01.2016 - 01.2018
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Managed daily operations of the stock room, including receiving shipments, stocking shelves, and fulfilling orders.
Education
High School Diploma -
Opportunities For Learning
La Puente, CA05-2017
Skills
- Administrative & Clerical experience
- Training & development
- Reception and information desk management
- Microsoft Office proficiency
- Customer/Client relations
- Problem-solving abilities
- Guest complaint resolution
- Scheduling appointments
- Verbal and written communication
- Service-oriented mindset
- Up-selling techniques
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Professional and polished presentation
References
References available upon request.
Timeline
Host / Sever / Bartender
Zizi Restaurant
12.2023 - Current
Medical Receptionist/Office Assistant
FAM Dentist Office
01.2021 - 01.2024
Operations Manager
Fed Ex Ground
11.2018 - 02.2021
Logistics Administrative Assistant
Fed Ex Ground
11.2018 - 02.2021
Package Handler
Fed Ex Ground
11.2018 - 02.2021
Seasonal Sales Associate
Valentino SpA
11.2017 - 11.2019
Cashier / Retail Stock Associate
Toys"R"Us
01.2016 - 01.2018
High School Diploma -
Opportunities For Learning
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