Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Hi, I’m

Isabella Borgeson

Muskegon,MI
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and 3 years of experience working for Delta Marriott. A driven leader with strong problem-solving and customer service skills, dedicated to providing the highest level of service to customers, while creating a pleasant work environment for staff.

Overview

3
years of professional experience

Work History

Parkland Properties Of Michigan

Restaurant Floor Manager
08.2020 - Current

Job overview

  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Symbol Health

Medical Sales Representative
02.2023 - 06.2023

Job overview

  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.

Mona Shores High School

Varsity Basketball Assistant Coach
10.2022 - 03.2023

Job overview

  • Acted as positive role model for team participants and in community.
  • Developed and implemented effective training and skills development strategies to improve overall team performance.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.

Jennifer Leestma

Private Nanny
04.2022 - Current

Job overview

  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Taught children everyday skills and language.

Education

Muskegon Community College
Muskegon, MI

Associate of Arts from Hospitality Administration And Management
05.2024

Reeths-Puffer High School
Muskegon, MI

High School Diploma
06.2021

Skills

  • Calm and Pleasant Demeanor
  • Delegating Assignments and Tasks
  • Restaurant Operation
  • Brand Standards Promotion
  • Teamwork and Collaboration
  • Staff Supervision
  • Workflow Optimization
  • Performance Improvement
  • Excellent Communication Skills
  • Training and Development
  • Positive Interactions
  • Collaborative Relationships

Additional Information

Jennifer Leestma (616) 570-9211

Issac Leestma (616) 821-3485

Tess Sheldt (231) 288-2900


Availability
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Timeline

Medical Sales Representative

Symbol Health
02.2023 - 06.2023

Varsity Basketball Assistant Coach

Mona Shores High School
10.2022 - 03.2023

Private Nanny

Jennifer Leestma
04.2022 - Current

Restaurant Floor Manager

Parkland Properties Of Michigan
08.2020 - Current

Muskegon Community College

Associate of Arts from Hospitality Administration And Management

Reeths-Puffer High School

High School Diploma

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Isabella Borgeson