Isabella Bott
Chicago,IL
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
8
8
years of professional experience
Work History
Roadside Assistance Administrator, Tier 3
U-Haul International
02.2022 - Current
- Investigated and resolved customer inquiries and complaints via phone call, text, and email quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided daily supervision, feedback and oversight to direct reports.
- a top performer in managing department operations, averaging 95% personal KPI or higher per month and processed up to 400 files per shift.
- continued training and leadership education with U-Haul's School of Business
Roadside Assistance Phone and Mobile Dispatch Agent
U-Haul International
09.2020 - 02.2022
- Received incoming customer calls and application submissions for emergent breakdowns and accidents and supervised response prioritization in order to effectively dispatch contracted repair units while tracking data in real-time environments.
- Directed roadside dispatching, routing, and tracking of over 375,000 fleet vehicles across the United States and Canada.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards, achieving an average 95% personal KPI each month.
- Demonstrated empathy and understanding to customers in need
- Attended training sessions to boost aptitude, becoming a certified trailer technician.
Choral Scholar
Christ Church Cathedral
05.2019 - 06.2020
- Collaborate with fellow chorus members, lead congregation and youth members through song, worked as a team to create a peaceful, open-minded worship environment through music ministry at church services and special events
Stage Crew
Indiana University Musical Arts Center
09.2018 - 03.2020
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Assisted in all technical and practical effect setup for 8-10 operas and ballets per year and broke down all equipment at close of each show.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Constructed and decorated set pieces and props per design specifications.
Client Specialist
Old World Gondoliers
04.2018 - 10.2018
- Managed reservations and finances for two gondolas and one cocktail yacht, served as boat captain, contributed to a safe, fun, energetic yacht atmosphere through immersive performance and excellent communication
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, ensuring client satisfaction and safety
Events Staff
University of Indianapolis
05.2016 - 05.2018
- Maintained and distributed information for functions and events across campus.
- Worked efficiently to set up event facilities and equipment, cleaned areas, and organized supplies.
- Assisted event manager in achieving revenue goals set for events and catering.
- Drove excellent guest service for events and conducted evaluations after completion.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
Education
M.M. - Voice
Indiana University Bloomington
Bloomington, IN05.2021
B.S. - Music
University of Indianapolis
Indianapolis, IN05.2018
Skills
- Proficient in Microsoft Suite Software
- Problem-solver
- Detail-Oriented
- Proficient in Web/Library Research
- Program Oversight
- Project Coordination
- Office Administration
- Customer Service
- Schedule Coordination
- Events Coordination
- Deadline Adherence
- Administrative Support
Timeline
Roadside Assistance Administrator, Tier 3
U-Haul International
02.2022 - Current
Roadside Assistance Phone and Mobile Dispatch Agent
U-Haul International
09.2020 - 02.2022
Choral Scholar
Christ Church Cathedral
05.2019 - 06.2020
Stage Crew
Indiana University Musical Arts Center
09.2018 - 03.2020
Client Specialist
Old World Gondoliers
04.2018 - 10.2018
Events Staff
University of Indianapolis
05.2016 - 05.2018
M.M. - Voice
Indiana University Bloomington
B.S. - Music
University of Indianapolis
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