Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Casey

Miami

Summary

Professional hospitality leader with deep expertise in guest relations and service excellence. Adept at fostering team collaboration and ensuring seamless operations in fast-paced environments. Strong communication and problem-solving skills, with focus on adaptability and delivering outstanding guest experiences. Known for reliability and consistency in meeting high standards.

Overview

8
8
years of professional experience

Work History

DJ

Self Employed
01.2024 - Current
  • Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
  • Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
  • Implemented effective time management strategies allowing proper preparation prior to each performance.
  • Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.

Head Hostess

Clemenzas
03.2021 - 01.2022
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Sales Associate

Innerlight Surf
11.2018 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server/Cashier

Donut Hole
02.2017 - 10.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Associate of Arts - Fashion Styling

Istituto Marangoni
Miami, FL
08-2023

High School Diploma -

Florida Virtual School
Homeschool
09-2021

Skills

  • Cash handling
  • Guest engagement
  • Professional appearance
  • Reservation coordination
  • Exceptional communication
  • Time management
  • Multi-tasking strength
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication

Timeline

DJ

Self Employed
01.2024 - Current

Head Hostess

Clemenzas
03.2021 - 01.2022

Sales Associate

Innerlight Surf
11.2018 - 06.2021

Server/Cashier

Donut Hole
02.2017 - 10.2018

Associate of Arts - Fashion Styling

Istituto Marangoni

High School Diploma -

Florida Virtual School

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Isabella Casey