Isabella Castle
Leesburg ,VA
Summary
I Recently graduated from Old Dominion University with a Bachelor's degree in Criminal Justice and a minor in Psychology. While working in the customer service industry, I have demonstrated the ability to drive revenue growth and enhance customer satisfaction. Built solid client relationships, leveraged product knowledge, and implemented effective sales strategies. Focused on teamwork and adaptability to consistently achieve goals in dynamic environments. Excellent communication skills, problem-solving abilities, and time management expertise. Well-equipped to contribute to any organization's success.
Overview
5
5
years of professional experience
Work History
Sales Associate and Key Holder
Johnson and Murphy
05.2022 - Current
- Drive for multifaceted sales by having customers purchase more than one pair of shoes
- Also, restock the store and take in shipment
- Open and close the store
- Additionally, knowledge of the history of the company and what it offers to its customers
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Resident Assistant
Old Dominion University
08.2023 - 05.2024
- Was in a supervising role over about 100 residents, with the requirements of completing inspections, check-ins and planning and completing events
- Additionally, I was required to be on duty and respond to residents emergency's
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Responded to room transfers, incident reports, and maintenance requests.
Sales Associate
Bath and Body Works
05.2022 - 12.2023
- Daily duties included developing customer relationships and showing different items throughout the store
- Run the register, which takes returns, new purchases, and online orders
- Also, I needed to understand all new items that were relied on and what ingredients were in the items
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Supervisor
Bruster Real Ice-Cream
03.2020 - 05.2022
- Daily duties consisted of preparing the store for opening and closing down the store
- Managing a team of 15 plus depending on the day
- Talking with customers if an issue arises and also talking with members of the team about work issues
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Bachelor of Science - Criminal Justice, psychology
Old Dominion University
Norfolk, VA05-2024
Bachelor of Science - Criminology
Northern Virginia Community College
Sterling, VA05-2022
Skills
- Communication
- Data Analysis
- Self-starter
- Attention to detail
- Project Management
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Problem-solving
- Exceptional customer service
- Verbal/written communication
- Relationship building
Affiliations
- Delta Zeta Sorority, 01/01/22, 05/16/24
- Student Staff Advocacy Society, 08/01/23, 05/16/24
- Wesley Foundation, Vice President, 08/01/22, 05/16/24
- The National Society of Collegiate Scholars, 01/01/20, Present
Recognition
Dean's List, Fall 2020, Spring 2021, Fall 2021, Spring 2022, Fall 2022, Spring 2023, Fall 2023
Timeline
Resident Assistant
Old Dominion University
08.2023 - 05.2024
Sales Associate and Key Holder
Johnson and Murphy
05.2022 - Current
Sales Associate
Bath and Body Works
05.2022 - 12.2023
Supervisor
Bruster Real Ice-Cream
03.2020 - 05.2022
Bachelor of Science - Criminal Justice, psychology
Old Dominion University
Bachelor of Science - Criminology
Northern Virginia Community College
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