
Dynamic professional with extensive experience at Planet Fitness, excelling in customer service and team leadership. Skilled in staff training and scheduling, complemented by expertise in skin services. Committed to fostering a welcoming environment and achieving exceptional client satisfaction.
•Ensure team members deliver outstanding customer service to our clientele
•Manage daily operations in Manager’s absence
•Direct and lead employees, supervising activities to drive productivity and efficiency
•Oversee schedule and manage our bi-weekly payroll process
•Led staff members on daily tasks and objectives
•Maintained clubs brand persona through cleanliness and staff approachability
•Aided in staff scheduling, hiring, and training
•Worked front desk and provided excellent customer service
•Engaged with and enrolled new clients
•Used internal software to manage payments and enrollments
•Organized merchandise according to product type, brand, size, and color.
•Maintained stock levels on shelves.
Customer service
Ability to work and communicate well with others
Trained in waxing, lash lifting and tinting, as well as other skin services
•Massachusetts Licensed Aesthetician-
License approved, pending number (2025)