Isabella Cifuentes
Los Angeles,CA
Summary
Motivated and results-oriented individual with a background in communication and a passion for sales and customer success. Skilled in managing customer inquiries, fostering strong client relationships, and training teams to deliver exceptional service. With outstanding interpersonal and organizational strengths, I am eager to leverage my skills to make meaningful contributions and carve out a successful path in the industry.
Overview
5
5
years of professional experience
Work History
Lead Hostess & Administrative Assistant
Rosewood Miramar Beach Hotel
05.2023 - 01.2024
- Experienced fine dining hostess at Forbes five-star hotel and restaurant
- Responsible for training host team of 10 individuals on service policies, as well as monitoring restaurant to determine seating and dining flow
- Distributed email, correspondence memos, and forms to increase guest satisfaction
Intern
Reveal Mobile Imaging
06.2022 - 08.2022
- Provided support to marketing department for medical imaging provider
- Performed market and client research
- Attended trade shows, company events
- Organized and managed marketing collateral
After School Assistant
Goleta Union School District
08.2021 - 06.2022
- Led class 25 students in ASES After School program at Ellwood Elementary School.
- Coordinated daily activity plans and school events
- Communicated with parents, proactively addressing inquiries and concerns with prompt and professional demeanor
Team Lead
Jamba Juice
08.2018 - 07.2020
- Manager on duty responsible for opening and closing procedures, including cash management and inventory control
- Scheduled and directed staff in daily work assignments to maximize productivity
- Trained staff to deliver outstanding customer service.
- Collaborated with management to implement strategies to boost sales and enhance overall customer experience.
Education
Bachelor of Arts in Communication -
University of California, Santa Barbara
Santa Barbara, CA2024
Skills
- Strong written and verbal communication
- Ability to multitask in fast-paced environment
- Organization
- Leadership
- Problem-Solving
- Customer Service
- Sales Acumen
- Phone Etiquette
- Proficient in Google Workspace & Microsoft office such as Excel and PowerPoint
Training
Google Digital Marketing & E-Commerce Program - 2023
Timeline
Lead Hostess & Administrative Assistant
Rosewood Miramar Beach Hotel
05.2023 - 01.2024
Intern
Reveal Mobile Imaging
06.2022 - 08.2022
After School Assistant
Goleta Union School District
08.2021 - 06.2022
Team Lead
Jamba Juice
08.2018 - 07.2020
Bachelor of Arts in Communication -
University of California, Santa Barbara
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