Isabella Cohen
Yuma,AZ
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through thorough communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Denny's
Yuma, AZ
12.2023 - 07.2025
- Provided attentive service during rush periods without sacrificing attention to detail or guest rapport.
- Effectively resolved disputes, ensuring a more positive dining experience.
- Took accountability for mistakes made, went above and beyond to improve.
- Thoroughly communicated with kitchen staff and team members to ensure smooth work flow during downtime and rushes.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Exhibited routine and cleanliness. Promptly following established procedures.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Regularly bussed tables, handled on the phone orders as well as packing to go orders.
Server
Ativo Senior Living of Yuma
Yuma, AZ
12.2022 - 12.2023
- Created good rapport amongst residents, staff, and management. Ensuring trust and respect to build a positive work environment.
- Effectively communicated with kitchen staff about allergens and preferences.
- Maintained cleanliness and organization of dining areas, curating a fine dining experience.
- Assisted in training new team members on service protocols and best practices.
- Trained as a cook and learned how to make meals from scratch while adhering to allergies and preferences.
- Prepared meals in a timely manner while keep station cleaned and organized.
Cook and Shift Leader
Pizza Hut
Yuma, AZ
07.2021 - 11.2022
- Adapted quickly to changing demands in fast-paced environments while maintaining food quality standards.
- Trained new staff on cooking techniques, safety practices, and operational procedures effectively.
- Memorized multiple recipes as well as all station procedures ( dishwasher, wing area, etc. ) in order to adapt when needed be.
- Kept good morale with crew and management to ensure effective communication and respect
- Stayed consistent with food presentation while being fast and efficient for ultimate customer satisfaction.
- Knowledge of taking inventory, stocking, and prep for day and night shifts.
Cashier
Fry's Food And Drug
Yuma, AZ
02.2021 - 06.2021
- Gained knowledge of POS systems including cash handling and processing of transactions i.e credit cards.
- Kept up to date with sales and new products as well as recalls
- Worked flexible schedule and extra shifts to meet business needs.
- Gained experience with customer service and how to adapt to multiple scenarios.
Education
Associate of Arts - Psychology And Sociology
Arizona Western College
Yuma, AZHigh School Diploma -
Gila Ridge High School
Yuma, AZ05-2020
Skills
- Adaptable
- Self motivated
- Collaborative
- Thorough communication
- Disciplined
- High memory retention
Accomplishments
Became a shift lead in six months due to high adaptability and rapport amongst management and team.
Certification
Food Handlers Card
Timeline
Server
Denny's
12.2023 - 07.2025
Server
Ativo Senior Living of Yuma
12.2022 - 12.2023
Cook and Shift Leader
Pizza Hut
07.2021 - 11.2022
Cashier
Fry's Food And Drug
02.2021 - 06.2021
Associate of Arts - Psychology And Sociology
Arizona Western College
High School Diploma -
Gila Ridge High School