Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Myrna Perez

Deming,United States

Summary

Dynamic and compassionate professional with a strong work ethic, experienced in providing exceptional customer service. Bilingual and adaptable, I excel in guest engagement and multi-tasking, ensuring client satisfaction and comfort. Proven ability to develop personalized care plans and foster relationships, enhancing overall service quality.

Overview

26
26
years of professional experience

Work History

Server

IHOP
Deming, NM
08.2023 - Current

• assigned patrons to tables suitable for their needs and according to rotation.

• greeted each customer with friendly eye contact.

• spoke with patrons to ensure satisfaction with food and service.

• cleaned and organized eating, service, and kitchen areas.

• handled cash transactions accurately using point of sale.

Home Health Aide

At Home Personal Care Services
Deming, NM
09.2019 - Current
  • Provide personal care services, including bathing, grooming, and meal preparation for clients.
  • Assist clients with mobility and daily living activities to enhance quality of life.
  • Monitored and recorded client health metrics, ensuring accurate documentation of changes in condition.
  • Develop personalized care plans in collaboration with healthcare professionals to meet individual needs.

Home Health Aide

Addus Home Health Care
Deming, NM
09.2017 - 09.2018
  • Provided personal care services, including bathing, grooming, and meal preparation for clients.
  • Assisted clients with mobility and daily living activities to enhance quality of life.
  • Developed personalized care plans in collaboration with healthcare professionals to meet individual needs.

Childcare Provider

Gabe's Fitness
Deming, NM
02.2017 - 09.2017
  • Supervised children's activities to ensure safety and engagement, while parents worked out in the gym

CNA

American Medical Group
Hobbs, NM
11.2013 - 07.2015
  • Monitored vital signs, accurately documenting changes and reporting to nursing staff for timely intervention.
  • Assisted in mobility and transportation of patients, ensuring safety and comfort during transfers.
  • Collaborated with healthcare team to develop individualized care plans, enhancing patient outcomes and satisfaction.
  • Performed clerical duties, such as data entry, obtaining information about client's Medical history, drug history, complaints and allergies.

Sales Associate

Aaron's Sales and Lease
Hobbs, NM
12.2010 - 02.2011
  • Delivered exceptional customer service to enhance client satisfaction and retention.
  • Assisted in managing inventory levels, ensuring product availability and organization.
  • Fostered relationships with customers to understand their needs and recommend suitable products.

CNA

Carlsbad Medical Center
Carlsbad, NM
01.2008 - 09.2008

▪︎ provide basic patient care under direction of nursing staff.

  • Collaborated with healthcare team to develop individualized care plans, enhancing patient outcomes and satisfaction.
  • Supported infection control protocols, maintaining cleanliness of patient areas and equipment to ensure safety standards.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Followed safe lifting techniques and individual resident lifting instructions

Housekeeping/Janitorial Supervisor

BMC Logistics Support
Deming, NM
11.2006 - 09.2007
  • Supervised daily janitorial operations, ensuring compliance with safety and cleanliness
  • Coordinated schedules for cleaning crews to optimize workflow and coverage across facilities.
  • In charge of inventory, stocking, cleaning, and providing reports in Daily logs

Certified Nurse's Assistant

Willow Manor Assisted Living
Deming, NM
10.2006 - 11.2006
  • Provided compassionate care to residents, ensuring comfort and safety in daily activities.
  • Assisted with personal hygiene and grooming, promoting dignity and independence among residents.
  • Monitored vital signs, documenting changes to inform healthcare teams of resident needs.
  • Collaborated with nursing staff to develop individualized care plans for optimal resident outcomes.

Home Health Aide

Coordinated Home Health Care
Deming, NM
09.2006 - 11.2006

▪︎ Provided basic patient care under the direction of nursing staff in a home setting.

▪︎ assisted residence with bathing, dressing, feeding, lifting and transferring in the comfort of home.

▪︎ provided with home cooked meals, and some light house cleaning.

Server

Rancher's Grill
Deming, NM
05.2006 - 08.2006
  • Provided exceptional customer service to enhance dining experiences.
  • Processed orders efficiently using point-of-sale systems.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area and tables.

Certified Nurse Assistant

Mimbres Memorial Hospital
Deming, NM
09.2004 - 05.2006
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs, documenting changes for nursing staff review.
  • Collaborated with healthcare team to develop individualized care plans.
  • Assisted with patient transfer and ambulation, and answered patient called lights for care and feeding.

Certified Nursing Assistant

Ebenezer Lutheran Care Center
Brush, CO
03.2003 - 06.2004
  • Assisted patients with daily living activities, promoting comfort and independence.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained cleanliness and organization of patient areas to ensure safety and hygiene.
  • Collaborated with multidisciplinary teams to develop personalized care plans for residents.

Cashier Team Lead

99 Cent Only Stores
Las Vegas, NV
02.2000 - 08.2000
  • Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
  • Trained new cashiers on register operations and customer interaction protocols.
  • Assisted on sales floor as needed to maintain service standards.
  • Resolved customer inquiries and complaints, enhancing overall shopping experience.

Education

High School Diploma - Basic General Studies

San Manuel High School
San Manuel, AZ
05-1998

Skills

Strong work ethic

Exceptional customer service

Guest engagement

Adaptable

Bilingual

Multi-tasking

Compassionate

Trustworthy Companion

Efficient and reliable team player

Additional Information

Please note, and dates missing from my work history is due to spending time with my children at home.

Languages

Spanish
Native or Bilingual

Timeline

Server

IHOP
08.2023 - Current

Home Health Aide

At Home Personal Care Services
09.2019 - Current

Home Health Aide

Addus Home Health Care
09.2017 - 09.2018

Childcare Provider

Gabe's Fitness
02.2017 - 09.2017

CNA

American Medical Group
11.2013 - 07.2015

Sales Associate

Aaron's Sales and Lease
12.2010 - 02.2011

CNA

Carlsbad Medical Center
01.2008 - 09.2008

Housekeeping/Janitorial Supervisor

BMC Logistics Support
11.2006 - 09.2007

Certified Nurse's Assistant

Willow Manor Assisted Living
10.2006 - 11.2006

Home Health Aide

Coordinated Home Health Care
09.2006 - 11.2006

Server

Rancher's Grill
05.2006 - 08.2006

Certified Nurse Assistant

Mimbres Memorial Hospital
09.2004 - 05.2006

Certified Nursing Assistant

Ebenezer Lutheran Care Center
03.2003 - 06.2004

Cashier Team Lead

99 Cent Only Stores
02.2000 - 08.2000

High School Diploma - Basic General Studies

San Manuel High School
Myrna Perez