Isabella Correa
M
Franklin square,NY
Summary
Detail-oriented professional with experience in client relationship management and a strong foundation in forensic linguistics. Skilled in strategic communication, linguistic analysis, and delivering tailored solutions that enhance client satisfaction and trust. Adept at using CRM systems and managing complex, sensitive cases with confidentiality and precision.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Account Representative
Liam Masterson State Farm
10.2024 - Current
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
Strength Coach
Iron Monkey Strength
08.2023 - Current
- Promoted a positive training atmosphere through effective leadership, clear communication, and an emphasis on personal accountability for all athletes.
- Enhanced team cohesion through the design of group training sessions that promoted camaraderie and teamwork.
- Implemented data-driven decision-making processes to monitor training load, recovery status, and overall athlete well-being, adjusting programs as needed to optimize performance outcomes.
Forensic Linguistics Intern
The Innocence Project
01.2024 - 05.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Prepared project presentations and reports to assist senior staff.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Analyzed problems and worked with teams to develop solutions.
Assistant Manager
Gallo Vitucci Klar
01.2021 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Speech Pathology
Emerson College
Boston, United States05-2027
Master of Arts - Forensic Linguistics
Hofstra University
Hempstead 05.2001 -
Skills
Results-driven
Customer relationship management
Collaborative department efforts
File management expertise
CRM proficiency
Multitasking Abilities
Self motivation
Timeline
Account Representative
Liam Masterson State Farm
10.2024 - Current
Forensic Linguistics Intern
The Innocence Project
01.2024 - 05.2024
Strength Coach
Iron Monkey Strength
08.2023 - Current
Assistant Manager
Gallo Vitucci Klar
01.2021 - 05.2024
Master of Arts - Forensic Linguistics
Hofstra University
05.2001 -
Speech Pathology
Emerson College