Shamya Larkins
Dallas,TX
Summary
Resourceful finance management professional known for high productivity and efficient task completion. Specialized in negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management for outstanding performance in client interactions.
Overview
3
3
years of professional experience
Work History
Customer Account Representative
Honda Financial Services
Irving, TX
10.2023 - Current
- Maintained accurate records of customer interactions, transactions and account changes.
- Ensured that customer accounts were up-to-date and accurate.
- Advised customers on appropriate actions to take regarding their accounts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Sales Consultant
AT&T Corporation
Frisco, TX
06.2022 - 08.2023
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Created daily summaries of sales operations for review by executives.
- Achieved higher levels of client satisfaction by offering forward-thinking resolutions and taking prompt action to address questions, concerns, or challenges.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Customer Agent
Federal Services
Bossier City, LA
02.2022 - 06.2022
- Educated clients on the potential outcomes associated with a range of financing options offered by the bank.
- Ensured compliance with applicable laws, regulations, policies, and procedures governing consumer lending operations.
- Maintained consistent levels of excellent customer service, resulting in smoother operations.
- Monitored accurate record keeping of all the loans processed and consistently updated pertinent databases.
Education
Bachelor of Science -
Grambling State University
Grambling, LA12-2021
Skills
- Client Retention Strategies
- Contract negotiation and closing tactics
- Document Management
- Results-Driven
- Sales Proficiency
Timeline
Customer Account Representative
Honda Financial Services
10.2023 - Current
Sales Consultant
AT&T Corporation
06.2022 - 08.2023
Customer Agent
Federal Services
02.2022 - 06.2022
Bachelor of Science -
Grambling State University
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