DAVID PETERSON
Wilmington,USA
Summary
Dynamic professional with a proven track record at Ferguson Enterprises, revitalizing accounts and exceeding expectation through strategic account management and client retention strategies. Expert in leveraging Power BI for trend analysis and opportunity forecasting. Renowned for building strong client relationships and delivering exceptional customer engagement, driving measurable growth and success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Account Representative
Ferguson Enterprises
12.2024 - Current
- Revitalized stagnant and low-activity accounts through targeted outreach and consultative selling, driving renewed engagement, and measurable sales growth.
- Consistently identifying customer needs, presenting value-driven solutions, and maintaining strong client relationships.
- Leveraged Power BI, CRM, and Trilogie to analyze trends, forecast opportunities, and optimize territory performance.
- Recognized for a competitive, goal-oriented mindset and a customer-focused approach that contributed directly to bottom-line success.
- Successfully completed Ferguson's Sales Trainee Program, gaining comprehensive knowledge of products, operations, and sales strategy.
Clerk
Commonwealth of Massachusetts
Boston, USA
02.2023 - 11.2024
- Maintained accurate legislative records and provided clerical and research support to staff, ensuring efficient workflow and timely document preparation.
- Delivered exceptional constituent service by responding to inquiries, resolving issues, and coordinating meetings for legislative offices.
Guest Service Representative
Kiawah Island
Kiawah Island, USA
06.2020 - 09.2023
- Provided personalized service to guests, building strong relationships and enhancing satisfaction through tailored recommendations and engagement.
- Assisted with check-in, local guidance, and ongoing support to foster loyalty and repeat visits.
Legal Assistant
Law Offices of Robert G. Peterson
Wilmington, USA
05.2018 - 06.2020
- Supported attorneys with research, document preparation, and legal filing to ensure timely and accurate case management.
- Managed office scheduling, tracked deadlines, and maintained organized records to streamline operations.
Education
Boston College - History
Boston College
Chestnut Hill, MASkills
- Account management
- Customer engagement
- Client retention strategies
- Sales forecasting
Certification
Universal EPA License
Timeline
Customer Account Representative
Ferguson Enterprises
12.2024 - Current
Clerk
Commonwealth of Massachusetts
02.2023 - 11.2024
Guest Service Representative
Kiawah Island
06.2020 - 09.2023
Legal Assistant
Law Offices of Robert G. Peterson
05.2018 - 06.2020
Boston College - History
Boston College