Isabella Cousert
Havelock,NC
Summary
Throughout my involvement in different activities from middle school to high school I have amassed about 160 hours of community service hours.
I often volunteered with my grandma at a humane society for adoption events, walking dogs, bathing cats and dogs, and even aiding in the recovery process of hurt or sick animals.
During my first semester of senior year I was enrolled in sports medicine, which had me aiding the football team during all practices and all games, away or home. This had me traveling with the team a lot whilst also getting a lot of community service hours.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Grocery Bagger
MCAS Cherry Point
05.2023 - 01.2024
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Reduced wait times for customers by quickly bagging groceries.
- Ensured proper handling of fragile items to limit breaks and complaints.
- Assisted customers with carrying heavy bags to their vehicles.
- Increased efficiency by sorting groceries according to the customers preferences or needs.
Hostess
Musashi
09.2022 - 03.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Accommodated special seating requests for guests to enhance satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Junior High School Education -
Havelock High School
Havelock, NC01.2024
Skills
- Certified in CPR/AED
- Host/hostess experience
- Customer Service
- Cash Handling
- Multitasking Abilities
- Stress Tolerance
- Order Taking
- Positive Attitude
Certification
- CPR Certification, (10/20/2023)(10/2025)
- AED Certification, (10/20/2023)(10/2025)
- Driver's License, (11/13/2023)(11/05/2031)
Timeline
Grocery Bagger
MCAS Cherry Point
05.2023 - 01.2024
Hostess
Musashi
09.2022 - 03.2023
Junior High School Education -
Havelock High School
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