Isabella Cullens
Kennesaw,GA
Summary
Dedicated with experience in customer service and training roles. Utilizes strong teamwork and communication skills to enhance customer experiences and support team operations. Ready to contribute to a collaborative environment while maintaining high standards of quality and service.
Overview
3
3
years of professional experience
Work History
BOH Trainer
Chick-fil-A
Marietta, GA
07.2025 - Current
- Trained new team members on food safety protocols and operational procedures.
- Developed training materials to enhance staff understanding of menu items and service standards.
- Conducted performance evaluations to identify skill gaps and recommend training solutions.
- Implemented best practices to improve kitchen workflow and efficiency during peak hours.
- Mentored team members, fostering a collaborative environment focused on continuous improvement.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Retail Sales Associate
Pet Supplies Plus
Marietta, GA
06.2023 - 07.2025
- Assisted customers in selecting appropriate pet supplies, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Provided product knowledge and recommendations, increasing customer satisfaction and loyalty.
- Trained new associates on store procedures and customer service best practices to improve team efficiency.
- Processed transactions accurately using point-of-sale systems, ensuring seamless checkout experience for customers.
- Collaborated with management to implement promotional strategies that boosted sales during peak seasons.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment for patrons.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Welding And Joining Technologies Diploma - Welding And Joining Technologies
Chattahoochee Technical College
Marietta, GA12-2027
High School Diploma -
Sprayberry Highschool
Marietta, GA05-2025
Skills
- Food safety compliance
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Problem-solving abilities
- Critical thinking
- Adaptability and flexibility
- Leadership development
Timeline
BOH Trainer
Chick-fil-A
07.2025 - Current
Retail Sales Associate
Pet Supplies Plus
06.2023 - 07.2025
Welding And Joining Technologies Diploma - Welding And Joining Technologies
Chattahoochee Technical College
High School Diploma -
Sprayberry Highschool