Isabella Dalzell
Ventura,Ca
Summary
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong communication skills and works well in high pressure situations while maintaining a calm and ambitious demeanor. Eager to bring these transferable skills to new professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess, Busser, Food Runner
Casa De Soria
Ventura
01.2023 - 09.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Host/Buster/Food Runner
Pacific By Noru
Ventura, Ca
01.2022 - 08.2022
- Monitored restaurant activity to determine seating and dining flow
- Greeted patrons and coordinated table assignments to meet party preferences and requests
- Helped bus tables and ran food patrons during high volume periods
- Answered phone calls to take reservations and address guest questions and concerns
- Conversed with members and guests in outgoing and friendly manner
- Closed out podium at end of shift and maintained order and organization
- Distributed, collected and organized printed menus
- Delivered and refilled beverages and addressed requests for extra condiments and place settings
- Adhered to sanitation and safety control policies to protect establishment and patrons
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Maintained clean and neat workplace and dining room area
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Observed guest needs throughout dining experience, driving high-quality service
Education
Biological Sciences
University of California, Davis
Davis, CAHigh School Diploma -
Ventura High School
Ventura, Ca06.2024
Skills
- Guest Greeting and Seating
- Table Assignment Management
- Dining Reservations
- Time Management
- Warm and Welcoming
- Team Player
- Guest Interaction
- Energetic and Outgoing
- Table Bussing
- Anticipating Guest Needs
Extracurricular Activities
- Captain of Track & Field Team
- Heal The Beach Club
- California Scholarship Federation (CSF)
- Healthcare Occupation Student Alliance
- Senior Peer mentor
References
James Norton, Owner, Previous Supervisor, Pacific By Noru, (805) 338-4312, Pacificbynoru@gmail.com
Ivan Gutierrez, Restaurant Manager, Casa de Soria, +1 (707) 623-8553
Certification
- First aid certified
- Stop the bleed certified
- CPR: Adult, child, and infant certified
Timeline
Restaurant Hostess, Busser, Food Runner
Casa De Soria
01.2023 - 09.2024
Host/Buster/Food Runner
Pacific By Noru
01.2022 - 08.2022
Biological Sciences
University of California, Davis
High School Diploma -
Ventura High School