Isabella Davidson
Dayton
Summary
Dynamic and results-driven professional with extensive experience at Victoria's Secret, excelling in customer service and quality assurance. Proven ability to enhance customer satisfaction through effective problem-solving and sales recommendations. Skilled in managing customer accounts and optimizing processes, consistently achieving goals while fostering positive relationships. Passionate about delivering exceptional service and driving improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Victoria secret
Cincinnati
06.2023 - 03.2024
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Updated databases with new and modified customer data.
- Maintained accurate records of customer interactions for future reference.
- Updated customer accounts, addresses and contact information within call management databases.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Contacted customers about potential service upgrades, new services and account changes.
Bartender/Server
Smokey Bones Bar & Fire Grill
Dayton
02.2019 - 03.2022
- Strong customer service skills
- Ability to engage with each unique customer & there needs
- Proficiency with POS
- Efficient with cash and credit card transactions
- Knowledge of inventory
- Ability to maintain stock levels for all restaurant supplies
- Quick learner & passionate about mixology
RGIS Inventory Specialist/Lead
RGIS INVENTORY
Cincinnati
06.2020 - 01.2022
- Responsible for planning and establishing work schedules, assignments, and production sequences to meet production goals
- Direct and coordinate the activities of employees engaged in the production or processing of goods
- Ability to issue and trace production orders, ensuring that required material is supplied to the production floor, according to the production schedule
- Analysis of customer orders with respect to capacity planning and material requirements
- Knowledge of work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
- Monitor material shortages and other unresolved issues and close the loop with Materials/Sales/Manufacturing/Quality on all open issues delaying shipment and ensuring on-time delivery
- Coordinate with the rest of the manufacturing and quality assurance team to support schedules, shipping and planning on a day-to-day basis
- Recommend or implement measures to motivate employees and to improve safety, production methods, equipment performance, product quality, or efficiency
- Adhere to scheduling and while maintaining knowledge of available material for production
Telephone Service Representative
TELEPROFORMANCE
Fairborn
03.2019 - 12.2021
- Answering incoming calls promptly and professionally
- Assist customers with inquiries related to their phone services
- Resolve customer complaints and problems effectively, ensuring satisfaction
- Provide accurate information and support according to company policies and procedures
- Document call details and customer interactions accurately
- Maintain up-to-date knowledge of company products, services, and promotions
Education
High school diploma -
Wayne High School
Huber Heights, OH05.2020
Skills
- Quality Assurance
- Customer service
- Product knowledge
- Call handling
- Customer account updates
- Order processing
- Sales recommendations
- Conflict resolution
- Cash handling
- Communication skills
- Problem solving
- Supply Chain
- Time management
- Quality control
- Production Management
- Shipping & Receiving
- Manufacturing
- Hospitality
- Guest services
- Computer Networking
- Process Improvement
- Packaging
Certification
Lash extensions certified, Present, Can do lash extensions in the state of Ohio
Timeline
Call Center Representative
Victoria secret
06.2023 - 03.2024
RGIS Inventory Specialist/Lead
RGIS INVENTORY
06.2020 - 01.2022
Telephone Service Representative
TELEPROFORMANCE
03.2019 - 12.2021
Bartender/Server
Smokey Bones Bar & Fire Grill
02.2019 - 03.2022
High school diploma -
Wayne High School