Isabella DeFranzo
Waxhaw,NC
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
2
2
years of professional experience
Work History
Front Desk Assistant
Steps N Motion Dance Studio
Charlotte, NC
09.2022 - Current
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted visitors to provide information and direct to appropriate personnel.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries and distributed to personnel.
- Assisted with scheduling appointments for clients and visitors.
Hostess
East Coast Wings + Grill
Waxhw, NC
05.2022 - 08.2022
- Assisted staff by serving food and beverages or bussing tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Took beverage orders and served drinks during peak meal times.
- Accepted payments from guests for dine-in and take-out foods.
- Answered phones promptly to record and confirm reservations.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers and escorted them to their tables.
Education
High School Diploma -
Cuthbertson High School
Waxhaw, NC05-2022
Skills
- Scheduling
- Payment Processing
- Multitasking and Organization
- Payment Verification
References
References available upon request.
Timeline
Front Desk Assistant
Steps N Motion Dance Studio
09.2022 - Current
Hostess
East Coast Wings + Grill
05.2022 - 08.2022
High School Diploma -
Cuthbertson High School
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