Isabella D'Olier-Lees
Summary
Enthusiastic individual with a strong passion for compassionate animal care. Possess a working and academic knowledge of animal welfare. Motivated to grow my professional career with animals. Patient and confident while working with all species. Excellent customer service, communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Pet Enrichment Specialist
Morris Animal Inn
04.2023 - 03.2024
- Facilitated interactive play and cardio exercises for dogs and cats.
- Progressed quickly as a leader within the team, handling senior staff level animals and multiple animals at once.
- Prepared thorough reports of animal behavior, illness, and injury.
- Monitored and tracked all eliminations of animals handled.
- Set up and maintained play yards and equipment.
Canine Coach/ Front Desk Receptionist
Dogtopia
10.2022 - 04.2023
- Supervised 25+ dogs of all sizes and personalities simultaneously.
- Worked with behaviorally challenged dogs to improve their day care experience.
- Maintained cleanliness of play rooms and daycare facility.
- Booked meet & greet, daycare, boarding and spa appointments for new and returning clients.
- Answered in person, phone and email inquiries regarding Dogtopia's policies and facilities.
- Administrative tasks such as assigning play rooms, capacity management, documenting pet notes and obtaining medical records.
Assistant Manager
Glory Juice Co.
12.2021 - 09.2022
- Supervised, trained and supported front of house staff with food preparation and product knowledge.
- Managed daily inventory and orders for food, juice, retail and store supplies.
- Prepared invoices, sales/operation reports, and employee schedules.
- Helped oversee the control of key variable costs and expenses i.e. labor percentages, waste management, and store upkeep.
- Executed corporate marketing and promotions.
Education
Fear Free Veterinary Certification
Approved Veterinary Assistant -
NAVTA
Bachelor of Science - GRS: Animal Welfare And Sustainable Agriculture
University of British Columbia
2020
Skills
- Animal handling/restraint of various breeds and temperaments
- Medication preparation and administration
- Professional client relations
- Strong attention to detail
- Conflict resolution
- Ability to stay calm under pressure
- Record keeping
- Knowledge of medical terminology
Timeline
Pet Enrichment Specialist
Morris Animal Inn
04.2023 - 03.2024
Canine Coach/ Front Desk Receptionist
Dogtopia
10.2022 - 04.2023
Assistant Manager
Glory Juice Co.
12.2021 - 09.2022
Fear Free Veterinary Certification
Approved Veterinary Assistant -
NAVTA
Bachelor of Science - GRS: Animal Welfare And Sustainable Agriculture
University of British Columbia
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